Service BDC Representative
Service BDC Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a highly motivated Service BDC Representative to join our team. The Service BDC Representative will be responsible for managing inbound and outbound phone calls email and chat inquiries from customers related to scheduling service appointments answering service questions and providing exceptional customer service experience. The Service BDC Representative should possess excellent communication and organizational skills be detailoriented and have a passion for delivering exceptional customer service.
Pay: $15 per hour plus commission
Responsibilities
- Responding to inbound and outbound calls email and chat inquiries from customers related to scheduling service appointments and answering service questions.
- Providing exceptional customer service experience by following a customerfirst approach.
- Ensuring that all customer inquiries are handled promptly accurately and professionally.
- Updating and maintaining customer records and ensuring that they are accurate and uptodate.
- Promoting service specials and programs to customers.
- Following up with customers to ensure that they are satisfied with their service experience.
- Collaborating with the service department to ensure that all customer inquiries are handled promptly and accurately.
- Performing other duties as assigned by the Service Manager.
Qualifications
- High school diploma or equivalent required.
- Ability to communicate effectively both verbally and in writing.
- Strong computer skills including experience with Microsoft Office email and chat platforms.
- Ability to work independently and as part of a team.
- Ability to manage multiple priorities in a fastpaced environment.
- Detailoriented with strong organizational skills.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
