Solar Programs Associate - Consumer Protection Illinois Shines Remote - US

Interested in joining a growing company where you will work with talented colleagues enhance a supportive and energetic culture and be part of the climate solution At Energy Solutions we focus on the big impacts. And we believe that marketbased programs can be a powerful force to deliver largescale energy carbon and wateruse savings. Since 1995 weve harnessed that power to offer proven performancebased solutions for our utility government and institutional customers.

We are currently seeking aSolar Programs Associate Consumer Protection to join our Distributed Energy Resources (DERs) Department. As a member of the DERs Department you will assist with driving customer participation in programs that incentivize the adoption of distributed and community solar. Solar energy is critical in driving our nations progress toward a decarbonized grid and you will play a material role in helping our team make this future a reality.

This position will be a part of the Consumer Protection team supporting our work as the Program Administrator for Illinois Shines. Illinois Shines is the statewide incentive program aimed to assist people across Illinois to more affordably transition to solar power. To meet Illinois goal of having 100 of its energy come from renewable energy sources by 2050 it is imperative that consumers rights are protected when working with companies registered with the Program. Come help our dedicated team with this important role in the clean energy transition!

Daily responsibilities include but are not limited to:

• Maintain up to date knowledge of Program requirements and procedures
• Evaluate participating customer complaints as a member of a highperforming team
• Work with consumers (both via telephone and email) on their complaints and help facilitate resolution of those complaints with the consumers solar companies; escalate issues as appropriate to Program leadership
• Investigate allegations of Program violations make recommendations for potential disciplinary action and draft disciplinaryrelated letters to vendors alleged to have violated Program requirements
• Use general knowledge Program Guidebook Consumer Protection Handbook data stored in knowledgebase and other sources of information to answer client questions and/or resolve issues
• Assist with the stranded customer assistance process
• Update publicfacing Consumer Complaint and Program Violations reports
• Follow established Standard Operating Procedures (SOPs) for complaint resolution and disciplinary action (and others) including communicating directly with solar vendors and customers
• Participate in video conference calls
• Manage or contribute to ad hoc projects on Consumer Protection team and Illinois Shines project

Minimum qualifications:

• A bachelors degree OR a minimum of 2 years of professional experience in lieu of a degree
• Competency with technical topics
• Strong writing and verbal communication skills
• Ability to function as a team player and multitask between various projects to help meet and exceed program goals
• Extensive experience using Microsoft Office (Office365 SharePoint OneNote)
• A onepage cover letter will be required explaining your interest in the company and the role(the use of AI is prohibited in the drafting)

Desired Qualifications:

• Knowledge of Salesforce or CRM
• Customer support experience
• Proficiency in Spanish including written communication

Compensation is commensurate with experience within the pay bands of $60000 $70000/Annually

Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical dental and vision insurance other pretax contribution plans and an Employee Stock Ownership Plan (ESOP).

Equal Opportunity Employer

Energy Solutions is an affirmative actionequal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations.

Inclusion Diversity Equity Accessibility

We live out our mission day in and day out by helping our clients and communities generate clean energy solutions the world needs. Our success is dependent on developing a team of creative thinkers innovators and a workforce that reflects the diversity of our world. To that end were committed to hiring promoting and retaining a diversity of talent and infusing inclusion diversity equity and accessibility (IDEA) throughout our business. We encourage people from all backgrounds and all walks of life to apply. Come grow with us at Energy Solutions!

Office Locations and a Remote Workforce

Energy Solutions operates as a predominantly remote workforce with offices insix different locations. Employees who reside within 40 miles of an office (except New York) will be assigned to that location though inoffice attendance requirements may vary by team. At this time we are not accepting applications from candidates residing in the following states: Alaska Delaware Kentucky Mississippi Montana Nebraska North Dakota and Wyoming.

Background Check Information

Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer.

Reasonable Accommodations

Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application interviewing and/or completing any preemployment testing or otherwise participating in the employee selection process please email .

Privacy Notice for Job Applicants