RN Telephone AdviseTriage Nurse Call Center Bilingual Spanish Full-Time Days and Rotation of weekends
RN Telephone AdviseTriage Nurse Call Center Bilingual Spanish Full-Time Days and Rotation of weekends
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Job Description
This is an onsite position.
PIH Health is seeking a dedicated and skilled RN Telephone Advice/Triage Nurse to join our Call Center team on a fulltime basis with the requirement to work days and a rotation of weekends. This role is integral to providing highquality care to our patients by offering expert nursing advice and triage services over the phone. The successful candidate will conduct patient assessments using standard protocols and standardized procedures leveraging their clinical knowledge experience and best practices to independently provide medical advice for patients with urgent emergent or potential health issues. The RN will make safe effective and appropriate dispositions including facilitating referrals to primary care specialty providers healthcare facilities and community resources. A key responsibility includes educating callers about their immediate healthcare needs using a solid foundation in basic nursing principles practices ethics and concepts. The role also involves handling incoming calls faxing prescriptions and assisting with processing prescription refills. Initially the position will be officebased with the potential to transition to remote work after meeting departmental requirements. PIH Health is a nonprofit regional healthcare network serving approximately 3 million residents in the Los Angeles County Orange County and San Gabriel Valley region. Our fully integrated network is known for excellence in patient care and experience. We offer competitive salaries ranging from $44.69 to $73.73 hourly. This is a regular/atwill position with no travel required located at the IDS Call Center in the City of Whittier Los Angeles.
Required Skills
- Strong interview communication customer service skills and documentation skills
- Knowledge of nursing functions basic anatomy and physiology
- Adaptability to various situations
- Critical thinking and independent problemsolving skills
- Accuracy in maintaining medical records
- Honesty dependability and conscientiousness
- Alertness to cues on the phone when assessment is limited to auditory verbal and emotional cues
- Ability to communicate effectively in a manner understandable by the patient
- Demonstration and performance of generic and patientspecific population critical competencies based on age and diagnosis
- Effective utilization of time and resources
- Ability to delegate tasks appropriately
- Proficient computer skills
Employment Type
Unclear
