Junior ITSM Specialist
Junior ITSM Specialist
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Job Description
Believ: ABOUT US
At Believ formerly known as Liberty Charge we believe sustainable transport should be accessible to everyone. Were a Charge Point Operator (CPO) on a mission to create the UKs most reliable electric vehicle charging network that doesnt cost the earth and leaves no one behind.
We work closely with local authorities and businesses to deliver reliable high quality charging networks at pace at scale and at zero cost.
We offer all the advantages of being a scaleup business but with the added security and longterm backing from wellknown parents Liberty Global (who also own our delivery partner Virgin Media O2 and Zouk Capital (who manage the Governments Charging Investment Infrastructure Fund).
Youll be joining this exciting journey at the start of our scaleup phase and work with us to hit the ambitious targets our shareholders have set. Youll become part of a passionate and supportive team in a fastpaced dynamic and resultdriven environment.
About the role
We are seeking a junior ITSM Specialist / Workplace Support Engineer to support the business as we scale bringing this capability inhouse as we look to rationalise our shared services and external support models.
Reporting directly to the Chief Technology Officer (CTO) this role will act as firstline IT support for the business resolving technical issues and working closely with external ITSM and security providers to ensure smooth operations. Over time you will take increasing ownership of our Microsoft 365 environment including the administration and control of SharePoint Teams Exchange and Azure.
The ideal candidate will have a passion for technology a proactive approach to problemsolving and the ambition to take responsibility for IT systems in a fastpaced growing company.
Key Responsibilities:
FirstLine IT Support:
- Act as the primary point of contact for IT support requests from staff resolving daytoday technical issues promptly and effectively.
- Escalate complex issues to external IT support providers and coordinate their resolution.
- Troubleshoot hardware and software problems on laptops desktops and mobile devices to minimize disruption to employees.
Microsoft 365 Administration:
- Gradually take ownership of the Microsoft 365 tenant including administration of Teams SharePoint Exchange and Azure.
- Manage user accounts permissions and licenses within the Microsoft 365 environment.
- Ensure Teams and SharePoint are optimized for collaboration and file management implementing an efficient structure with appropriate access controls.
SharePoint Management:
- Manage SharePoint sites including defining and implementing a scalable folder/file structure with permissions tailored to departments and individuals.
- Create and maintain a SharePointbased company wiki as a centralized knowledge base for resources policies and procedures.
- Monitor usage and troubleshoot issues to ensure effective use of SharePoint across the business.
IT Security & Compliance:
- Work with external security providers to ensure the company meets ISO accreditation and Cyber Essentials certification requirements.
- Support the implementation of IT security practices such as MultiFactor Authentication (MFA) data loss prevention (DLP) and access controls.
- Regularly review and improve security and compliance processes in coordination with shared services providers.
Onboarding and Offboarding:
- Facilitate IT onboarding for new employees including device setup account creation and user permissions.
- Manage offboarding processes to ensure accounts are securely deactivated and company devices are retrieved or wiped.
- Train new staff on company tools such as Microsoft 365 Teams and SharePoint to ensure a smooth start.
Asset Management:
- Maintain the hardware asset register ensuring all company laptops phones and devices are tracked updated and secure.
- Coordinate the procurement of new hardware and software as needed.
- Monitor asset lifecycles and ensure timely replacements to avoid downtime.
External Provider Management:
- Collaborate with external ITSM and security service providers to resolve issues plan upgrades and implement new solutions.
- Act as the key liaison between the business and external providers ensuring effective communication and accountability.
- Monitor service levels and identify areas for improvement.
Other TechnologyRelated Duties:
- Take ownership of any other technology or workplacerelated tasks that reasonably fall within the scope of the role such as assisting with office technology setups evaluating new tools or contributing to crossteam IT projects.
Qualifications:
- Education: A degree in Information Technology Computer Science or a related field (or demonstrable interest and experience in IT).
- Technical Skills:
- Familiarity with Microsoft Windows and Office 365.
- Strong interest in learning Microsoft 365 administration (Teams SharePoint Exchange Azure).
- Knowledge of basic IT security principles (e.g. MFA data protection) is beneficial.
- Soft Skills:
- A proactive selfmotivated attitude with the ability to take ownership of tasks and projects.
- Strong problemsolving skills and the ability to troubleshoot technical issues independently.
- Excellent communication and organizational skills with a focus on delivering excellent support to users.
- Mindset: A strong interest in IT systems and a desire to take responsibility for improving processes security and systems over time.
Benefits
- Competitive basic salary
- 25 days annual leave plus Bank Holidays
- Access to wellbeing and mental health benefits such as the Calm app personal medical insurance critical illness cover and dental insurance
- Pension contribution
- Access to our car benefit scheme
- Access to our online learning platform to continue to develop and grow your career with us.
Location
The business is currently based in our offices in Southwark. The position is part time and office based.
Believ is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Required Experience:
Junior IC
Employment Type
Part-Time
