Ombudsperson

Posting Description

OMBUDSPERSON Office of the President to serve as an independent informal impartial and confidential conflict management resource for all members of the MIT community; advocate for fair processes the administration of those processes and the respectful treatment of all members of the MIT community; provide constructive conflict management coaching to address academic workplace and Instituterelated issues and concerns and explore options for resolution; identify systemic issues and ideas that improve efficiency and efficacy; foster and facilitate communications among individuals using problemsolving techniques; help individuals deal with matters directly; facilitate group meetings shuttle diplomacy and mediation; participate in strategic planning and program development for the office; design and conduct conflict management skills training for members of the MIT community; and review and analyze patterns of conflict and provide feedback and recommendations for policies or practices. The MIT Ombuds Office operates with two fulltime ombudspersons who manage the office as a team and serve the entire Institute community and operates in accordance with the International Ombuds Association Standards of Practice and Code of Ethics.

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Job Requirements

REQUIRED: Masters degree in a related field; a minimum of seven years combined experience in conflict management dispute resolution organizational development or as an organizational ombudsperson; proven discretion and demonstrated ability in personal communications presentations and writing; and ability to work effectively with people at all levels of an organization and from diverse ethnic and cultural backgrounds. PREFERRED: Experience in an academic environment; as an impartial complaint handler and experience with scientific and technical professionals. Job #2478013

Reopened 2/20/2025