Call Center Agent
Call Center Agent
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Job Description
Call Center Agent
Company: Pattern Promotions
Location: Miami FL
Salary: $18.50 23.00 per hour
Job Type: FullTime
About Us
At Pattern Promotions we are a dynamic and innovative promotional products company dedicated to delivering quality solutions for our clients. Our mission is to help brands reach new heights through customized promotional items and exceptional service. As a team we are committed to excellence creativity and a customercentric approach. Join us and be a part of a company that values your contribution and growth!
Job Description
We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a vital part of our customer service department you will be the first point of contact for our clients providing exceptional service and support. Our ideal candidate is someone who possesses strong communication skills and a friendly demeanor with the ability to handle a variety of inquiries efficiently.
Responsibilities
- Answer incoming calls and respond to customer inquiries promptly and professionally.
- Provide detailed information on products and services to customers to assist them in making informed decisions.
- Resolve customer complaints and issues ensuring a positive experience and escalations when necessary.
- Document all customer interactions in the system accurately to maintain an effective record.
- Conduct followup calls to ensure customer satisfaction and address any ongoing concerns.
- Identify potential sales opportunities and communicate them to the appropriate team.
Skills & Qualifications
- High school diploma or equivalent; further education or certification in customer service is a plus.
- Proven experience in a call center or customer service role is preferred.
- Excellent verbal and written communication skills to effectively engage with customers.
- Strong problemsolving skills and the ability to think critically under pressure.
- Ability to multitask and manage time efficiently in a fastpaced environment.
- Familiarity with customer relationship management (CRM) software is a plus.
Benefits
- Competitive salary and performance bonuses
- Health dental and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Professional development and training opportunities
- Friendly and supportive work environment
Join us at Pattern Promotions and help us continue to deliver highquality personalized service to our clients!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
