BDC Agent
BDC Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary: The BDC Customer Care Specialist will be responsible for coordinating all incoming requests made via telephone or online searching for potential sales leads booking appointments for the showroom and acting as the first point of contact for customers.
About us:It is because of our employees that Keffer Auto Group remains the premier place to work in North Carolina. We are experiencing record growth and with that comes opportunity. We have a strong trackrecord and are committed to excellence which makes working with our group an exceptional experience. Keffer Auto is always looking for fresh innovative enthusiastic professionals driven to succeed in the car business. If you are willing to go above and beyond and are committed to delivering exceptional customer service submit your resume.
BDC Customer Care Specialist Compensation and Benefits:
- Competitive Pay
- Flexible Working Hours
- Health Insurance
- PTO
- 401(K)
- Compensation: $ $
BDC Customer Care Specialist Responsibilities:
- Promote and seek out opportunities to deliver a topnotch customer experience
- Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations
- Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
- Complete phone calls as assigned by the BDC Manager
- Act as a member of the BDC team which includes crosstraining for internet lead and incoming/outgoing telephone sales prospecting roles
- Conduct sales department service tours
- Stay informed about new products features accessories etc. and their benefits to customers
- Attend product and sales training as requested by BDC
- Attend sales meetings
BDC Customer Care Specialist Requirements:
- High school diploma or general education degree (GED)
- Sufficient reading skills to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations
- Strong writing skills to write reports business correspondence procedure manuals advertising copy
- Presentation skills to share information and respond to questions from groups of managers clients customers and the general public
- Mathematical skills to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume
- Ability to interpret and follow instructions shared in written oral diagram or schedule form
- Clean driving record & valid drivers license
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
