Mechanical Service Technician - Electro
Mechanical Service Technician - Electro
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Electro/Mechanical Service Technician is focused on achieving and maintaining a reputation and perception for high quality and customer satisfaction for the Power Switching Division. This position provides strong technical support and responsiveness for customers and defines and deploys the customer service processes associated with warranty and Customer Service Requests (CSR) issues. The role will act as a coordination and funnel point for the follow through and in response to customer related issues.
Essential Responsibilities:
- Provides electrical/mechanical warranty and after sales support.
- Works crossfunctionally to determine root cause diagnosis and to develop longterm corrective actions and resolutions to full customer satisfaction.
- Collaborate with Marketing Sales and General Manager regarding customer satisfaction and commercial issues.
- Investigate Customer Service Requests (CSRs) to ensure timely handling complete documentation and coordinate resources to create solutions.
- Maintain group troubleshooting guide and customer friendly folder as needed.
- Interface with Quality to ensure a tie out to companywide metrics.
- Travel to customer locations to maintain relationships and resolve issues as required.
- Support and improve processes and working relationships with appropriate SSL support groups:
- Service Division (Field Service Requests (FSR) post warranty support etc.
- Shipping (packaging and freight handling)
- Support PSD Manufacturing in troubleshooting assembly and testing issues.
Minimum Qualifications:
- Bachelors degree in electrical or mechanical engineering or a combination of education and experience equivalent to a Bachelors.
- Strong electrical/mechanical troubleshooting skills.
- At least five years of experience working within a manufacturing engineering environment.
- Experience interfacing with customers technical representatives
- Customer quality assurance experience.
Preferred Qualifications:
Technical knowledge of Utility substations and the useof circuit switchers.
Required Experience:
Senior IC
Employment Type
Full-Time
