Multi-lingual Customer Service Expert GermanEnglish
Multi-lingual Customer Service Expert GermanEnglish
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
- Providing personalised and inspiring customer experiences that bring the brand to life in a sales through service approach via phone email chat and potentially social media
- Engaging with customers to gain a full personal understanding of their requirements
- Covering an expanding scope of services to support customers across the full customer journey
- Managing customer interactions involving stakeholders from the partner network
- Developing a deep understanding of vehicles and services and their benefits for customers work adventure or outdoor life
- Ensuring personal Key Performance Indicators and Service Level Agreements are achieved
- Providing feedback for ongoing improvement of processes
Qualifications :
- Candidates will have significant experience of working in a customer service environment ideally within the automotive industry
- A passion for 4x4 in combination with a customercentric mindset
- Excellent verbal and written communication skills in German as well as in English.
- Strong communication skills with the ability to tailor information to individual customer needs
- Good social and interpersonal skills
- Good listening and problem solving skills
- Quality focused with attention to detail
- A genuine interest in the campaign brand
- Ability to build rapport and relationships with customers whilst empathising with the customer enquiry
- Enjoys working in a startup environment with dynamic changes to the process landscape
- Team player with a positive approach and drive to take responsibility for resolution of customer issues
- Experience in using CRM tools and MS Office applications
- Flexibility in operational hours of shift pattern to include weekend working.
Additional Information :
Working a shift rota within the Operational Hours: Monday Friday 8.00am 4.00pm
Your future job location offers you: flexible work time options hybrid home/office based working options benefits and services employee discounts room for creativity and centrally city based location.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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