Customer Service Representative
Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Its fun to work in a company where people truly BELIEVE in what they are doing!
Were committed to bringing passion and customer focus to the business.
DuBois Chemicals is seeking a fulltime Customer Service Representative in the Bristol PA area to provide the highest level of service to all internal/external customers. Responsible for processing orders accurately and promptly. Deliver meaningful business results while aligning with customer experience strategies and corporate standards. Demonstrate the companys core competencies of communication customer focus innovation integrity & ethics lean & safety and passion to succeed.
Key Responsibilities:
Process customer orders accurately across multiple communication channels (phone fax email web and ecommerce) in accordance with company policies.
Maintain detailed customer records including notes special requirements and ensure the correct assignment of ship dates carriers and facilities.
Respond to incoming calls promptly meeting established service standards.
Address customer and field personnel inquiries related to order status shipments pricing invoices credits returns and product issues.
Own the customer experience by providing timely accurate responses and maintaining approachability and accessibility.
Recognize and evaluate the impact of work on both internal and external customers.
Resolve problems by identifying root causes and implementing effective solutions.
Foster a culture of consistency accountability and continuous improvement.
Manage multiple projects with specific deadlines ensuring efficient prioritization and .
Develop best practices to support exceptional service levels while identifying opportunities for process improvements and costsaving solutions.
Actively contribute to team customer and business success.
Strive for excellence in operations and contribute ideas to improve efficiency.
Participate in initiatives aimed at improving customer satisfaction and business performance.
Perform all essential duties with or without reasonable accommodation.
Minimum Requirements:
High School Diploma or GED
Strong customer service background with a proven track record of resolving customer concerns.
Excellent oral and written communication skills along with strong interpersonal abilities.
Ability to establish and maintain cooperative relationships with colleagues across all levels.
Comfortable with change and managing shifting priorities in a fastpaced environment.
Proficiency in Microsoft Office Suite.
Strong problemsolving and analytical skills to resolve issues in a timely and thorough manner.
Ability to work independently with minimal supervision; proactive and selfmotivated.
Exceptional multitasking time management and prioritization skills with attention to detail.
Preferred Qualifications:
Associates or Bachelors degree in Business Administration preferred.
DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race color ancestry national origin gender sexual orientation marital status religion age disability gender identity gender expression genetic information service in the military veteran status or any other protected status in accordance with applicable federal state and/or local law and/or regulation.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
