Network Administrator II
Network Administrator II
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Job Description
Job Title:Network Administrator II
Job Type: Contracttohire
Location: Tucson AZ
Job Summary:The Network Administrator II is a key member of the Managed Services team responsible for supporting multiple clients and handling inbound and escalated inquiries on the Service Desk. The ideal candidate is a dedicated relentless problem solver who applies logical and instinctive approaches to resolving technical issues. This person should enjoy learning new technologies quickly while addressing diverse technical challenges. They must understand the importance of best practices and carefully consider potential outcomes before implementing impactful changes. The ability to manage stress in clientcritical situations is essential as is consistently providing excellent customer service.
Responsibilities:
- Manage service tickets in personal and team queues responding within agreed timeframes.
- Deliver superior service to customers and clients with limited supervision.
- Provide remote support for hardware/software issues maintain documentation support logs and other related information throughout the triage process.
- Serve as an internal escalation point for Technicians offering technical assistance and process guidance.
- Manage network datacenter security and voice technologies including but not limited to Cisco Sonicwall Palo Alto Juniper F5 HP Aruba VMWare HyperV and NetApp.
- Analyze and troubleshoot logs track the nature and resolution of problems and perform all levels of routing incident analysis.
- Utilize monitoring tools such as Kaseya VSA Connectwise Automate LogicMonitor and Nagios to investigate potential issues or respond to monitoring events.
- Monitor and maintain network hardware and software; analyze and troubleshoot logs track problems and perform routing incident analysis.
- Liaise with telecommunication hardware and software vendors on customers behalf to resolve issues providing regular progress updates to stakeholders.
- Collaborate with advanced technician groups and vendors to escalate and resolve technical issues often involving multiple teams.
- Work with internal service and project coordinators who assign tickets to the Service Desk Team.
- Produce detailed service reports and communicate updates internally and to clients.
- Participate in a weeklong oncall rotation a few times per year.
- Travel onsite to client offices to provide services with time also spent onsite or occasionally working from home.
Knowledge Skills and Abilities:
- Confident and comfortable with clientfacing activities.
- Strong oral and written communication skills.
- Ability to communicate effectively with internal team members customers clients and stakeholders.
- Maintains the ability to stay organized and be detailoriented.
- Passion for problemsolving and continuous improvement.
- Exceptional organizational skills including the ability to selfmanage and multitask in a fastpaced environment.
- Understanding of Microsoft 365 offerings and basic knowledge of Active Directory.
- Physical ability to lift at least 50 pounds and comfort with climbing step ladders.
Experience:
- Bachelors Degree or equivalent experience in an engineering business or ITrelated field preferred.
- 2 years of experience as a Network Administrator handling network data center and security technologies.
- 3 years in a helpdesk role triaging reported issues and incidents by customers.
- Experience with Windows desktop and Windows Server 2012current) versions.
- Experience with Office 365 Exchange Online and Microsoft Exchange 2013current).
- Experience with firewalls and remote access VPNs: Cisco AnyConnect Meraki Sonicwall Fortinet etc.
- Familiarity with ticketing systems such as ConnectWise Manage.
- Experience supporting virtual desktop environments preferably MultiServer Remote Desktop Server farm with Secure Gateway.
Certificates Licenses Registrations:
- CompTIA A Microsoft Windows Apple macOS certifications Cisco Certifications not required but would be a plus.
Required Experience:
Unclear Seniority
Employment Type
Full Time
