Project Manager
Project Manager
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Job Description
Who We Are:
Dedicated to making a difference in law enforcement agencies across the U.S. our mission is to transform policing by elevating officer performance with a preventativebased early intervention system. Driven by data science and powered by machine learning our offering analyzes officer performance data in order to identify potentially problematic behavior. In partnership with the University of Chicago weve developed the worlds largest multijurisdictional officer performance database and the only researchdriven evidencebased early intervention system available in policing today.
Were also the only provider of a fully integrated cloudbased SoftwareasaService (SaaS) platform that simplifies essential policing workflows. This platform is designed to be a singlesource solution for all operational needs driving extensive efficiency gains and providing bestinclass advanced analytics and insights.
Benchmark Analytics provides a comprehensive allinone solution that is advancing police force management through stateoftheart technology and marketleading data and analytics.
The Role:
In this vital customerfacing role you willdrivethe implementation of our system with a sense of urgency balanced with quality delivery. Youll leverage a consultative project management approach to the implementation use acquired knowledge in enterprise SaaS configuration techniquesapply best practice rollout strategies and conduct training with police and other government agencies.You have an interest in working with police and government agencies to understand their operational context and provide a software experience that exceeds their expectations.
Our ideal candidate loves problemsolving understands that the details are key and enjoys digging into them with a transparent and collaborative approach. In addition to managing our growing customer base you will work with the Senior Leader Customer Implementations to enhance current processes.
Responsibilities:
- Lead the implementation of the Benchmark Management System for simultaneous customer projects
- Develop Project Charters and Project Plans considering project scope and resourcing
- Provide regular communication with customers regarding implementation progress
- Serve as a Voice of Customer between our engineering / product teams and our customers/system users
- Collaborate across departments and teams to ensure project tasks are completed within scope and ontime
- Provide communication to a wide audience highlighting project status and open risks
- Identify risk and lead internal escalations to address/mitigate
- Create and deliver customer training and documentation
- Drive internal improvements including solution and creation of training materials to drive change
Job Qualifications:
- Demonstrates innovative and experimental mindset
- Excellent oral and written communication skills experience communicating with executive stakeholders
- Strong logical analytical and reasoning abilities
- Extremely detail oriented
- Naturally processoriented and driven
- Independent enjoys taking on new challenges and running with them
- Likes working in a collaborative fastpaced environment
- Proficient in Salesforce Confluence JIRA and Project Management tools (ex. MS Project Smartsheets etc.
- Bachelors degree preferred; Masters degree is a plus
- 3 years of relevant technology/software implementation
- 2 years in a SaaS environment preferably with Enterprise customers
- Project management certifications: PMP preferred
The Ideal Candidate will also be:
- Comfortable under pressure with highstakes deadlines in a fastpaced environment
- Able to interpret and communicate complex concepts clearly
- Able to communicate concisely and persuasively with customers product managers and engineers
- Passionate about the Benchmark Analytics mission and improving outcomes in the public sector
What We Offer:
- A competitive salary and benefits package
- Unlimited paid time off (PTO)
- Medical dental and vision plan offerings along with 401(k)
- Employerpaid ShortTerm Disability LongTerm Disability and Life Insurance.
- Other Voluntary Benefits include additional Life Insurance Spouse Life Insurance and Accident Insurance.
- The satisfaction that comes with being part of a solution that has real impact in the world
- A diverse workforce and inclusive environment that embraces unique contributions and experiences
- An empowered culture that encourages creativity and professional growth
Estimated Annual Salary Range for this Role:
- $100120k
How to Apply:
- If interested please use the link provided to apply.
- Benchmark Analytics is an Equal Opportunity Employer. We value diversity of all kinds in our effort to create a stellar workforce of committed and passionate team members
- Unfortunately we are not able to sponsor employment visas at this time
Required Experience:
IC
Employment Type
Contract
