Customer Service Coordinator
Customer Service Coordinator
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Job Description
Why Join Us
At Tobii Dynavox we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves connect with the world and pursue independence whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox youll become part of a team that spans the globe with offices in the US Sweden France the UK China and beyond.
To learn more about what we make possible meet some of our customers or take a look at some of our solutions.
About the Role
As a Customer Service Coordinator you will join a global dynamic and diverse team that is dedicated to supporting and advocating for our customers and teams by providing exceptional service ensuring smooth order processing and collaborating across departments to deliver a seamless customer experience.
If you are a detailoriented and proactive professional who enjoys interacting with customers and driving change in a fastpaced environment this is a great opportunity for you!
Please note: Our core working hours are 8:30 am5:30 pm from Monday to Friday. We have flexibility working hours to collaborate better and globally. This is an onsite role at our office in Stockholm city to fulfill the tasks in the best setup with flexibility to work remotely one day when needed.
In this role you will:
Customer Experience:
Proactively deliver and ensure best in class experience for all stakeholders (customers recommenders partners members of the sales logistics finance and other teams) in all interactions (phone email chat face to face).
Stakeholder Coordination:
Communicate with stakeholders through the full order cycle from creating quotes receiving the sales orders create software accounts and licenses.
Organize delivery and collection of devices and communicate with couriers for a successful arrival at customers preferred location.
Trial Bank Coordination:
Oversee trial orders schedule trials with our customers and followup after trials.
Collaborate with our global logistics team on trial device management.
Financial Coordination:
Handle invoicing credit limit coordination returns refunds and credit notes collaborating with the finance team.
What Were Looking For:
We are looking for someone that has:
Excellent communication and organizational skills to professionally engage with customers and manage multiple tasks.
At least 1 year of experience in a customerfacing roles.
Order management experience is a plus.
A proactive problemsolving mindset and the ability to adapt to changing priorities in a dynamic environment nurture relationships and drive change.
Foundational understanding of financial concepts (e.g. credit debit purchase orders)
Familiarity with CRM and ERP systems (Salesforce Visma or Dynamics experience is a plus).
Proficiency in Microsoft Office (Excel Word Outlook).
Professional fluency in verbal and written English German proficiency is a plus).
What is next
You can submit your resume and/or LinkedIn profile (in English only) through our careers page and share your questions with us at . Were looking forward to your application!
Our Values:
At Tobii Dynavox our mission guides what we do and our values guide us in how we do it. Across the organization we are committed to being Collaborative Considerate Curious and Courageous. We build a trusting environment where every team member prioritizes our customers with empathy and insight. Bold ideas and learning lead to impactful solutions. Driven by curiosity we continuously challenge the status quo to create meaningful customerfocused solutions for our customers.
What We Offer:
At Tobii Dynavox we believe in empowering individuals including our employees to reach their full potential. Heres what makes us unique:
- PurposeDriven Work: Join a company that transforms lives by giving a voice to those with communication challenges. Every day your work makes a meaningful and concrete impact.
- Yes and... Flexibility: Build a rewarding career AND enjoy time with loved ones. We offer flexible work options so you dont have to choose between personal and professional goals.
- Growth and Development: Whether youre advancing your skills or growing your career we invest in your future with training learning opportunities and internal growth paths.
- Inclusive and Supportive Culture: Work in a collaborative caring environment where diversity and individuality are valued. Youll feel connected to both your team and our global community.
- A Global Leader with Heart: Be part of an innovative forwardthinking company that combines experience and cuttingedge solutions with a mission to change lives.
Required Experience:
IC
Employment Type
Full-Time
