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You will be updated with latest job alerts via emailGlobal Endpoint Operations manage the Endpoint Systems that connect the Visas Client globally to VisaNet for transaction processing clearing and settlement. The team is responsible for all technical aspects of the endpoint lifecycle from project initialization system installation and maintenance operational support to system disconnection. The engineer is responsible for project management and implementation of endpoint projects working with global clients vendors and Visa Internal team to expand access of Visa products and services globally.
Provide project management technical advice and support to Visa Client institutions and processors to ensure customers expectation are exceeded.
Project Coordination and proper documentation and update of task
Create implementation scripts for vendors field engineers and support team for installation and activation
Perform installation of Linux system with the help of onsite vendor engineer remotely
Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly
Ability to manage customer satisfaction commitment and expectations to high service levels and manage escalations adequately
Ensure that all deployment follow Visa security guidelines and report any noncompliance.
Communicate and work cordially in global team with teammate from different culture and in time zone.
Participate as a member of an oncall rotation to support multiple systems during offhours
Work evenings and weekends as needed
Provide weekly reporting for CMDB and BASE II record
Act as Change and ServiceNow Coordinator to ensure all incidents and changes are in compliance to ITIL and ServiceNow Rule.
Act as Inventory Record Coordinator to ensure accurate and timely update of inventory
Proactively work with leaders to implement improvement and help push the team to achieve better efficiency and advancing in technical knowledge.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
Basic Qualifications
Associate: Minimum of 6 months of work experience or a Bachelors Degree
Preferred Qualifications
Associate: 2 or more years of work experience
Bachelors degree in IT CS or related field
Experience in Linux System administrative task
Foundational Project Management Certification
ITIL Foundation
Basic HTML Programming or Scripting Language
Understand XML JSON and XSLT
Encryption Security Technology like TLS and IPSEC
1 Year working Experience in IT Operations and Delivery or Fresh Grads with excellent result during interview technical test
Ability to effectively perform problem isolation and resolution of critical systems in order to have the least amount of impact and downtime
Outstanding customer service skills and a dedication to the customer service experience.
Must exercise a reasonable amount of independent judgment under minimum supervision
Ability to assess and analyze technical situations and provide viable alternatives
A keen interest in AI and Machine Learning
A keen interest to learn new skills and technology either through online resource or class training
Project Coordination Experience
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Full-time