Senior Cloud Support Engineer - Onsite
Senior Cloud Support Engineer - Onsite
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Job Description
Greetings!
Our client is seeking a Sr Cloud Support Engineer Onsite @ San Antonio TX OR Irvine CA. You seem to have a rocksolid profile and your overall background seems to be a great match for the position.
Please review the below details for clarity on the position description.
Position Title: Senior Cloud Support Engineer
Location: Irvine CA/San Antonio TX
Duration: Long Term Contract
Experience Level: Senior 10 years)
Certifications: AWS Solutions Architect
Job Description: As a Senior Support Engineer in the Cloud Operations team you will provide expertlevel technical support for missioncritical systems and applications while ensuring the stability reliability and scalability of cloud infrastructure. You will play a key role in incident management root cause analysis automation and continuous improvement leveraging SRE principles and cloud best practices to drive operational excellence.
Key Responsibilities:
- Resolve complex technical incidents related to AWS infrastructure networking and applications within SLA targets.
- Perform root cause analysis (RCA) and implement longterm solutions to prevent recurring issues.
- Monitor system health using Datadog Prometheus AWS CloudWatch and Splunk responding proactively to alerts.
- Automate operational tasks and incident response using Python PowerShell or Bash scripting.
- Optimize AWS resources configurations and cost efficiency ensuring reliability and security.
- Collaborate with DevOps and engineering teams to enhance CI/CD pipelines and automate deployments.
- Maintain operational runbooks SOPs and knowledge base articles for efficient troubleshooting.
- Mentor junior engineers and drive continuous service improvement through SRE best practices.
Qualifications:
- 10 years of technical support experience in enterprise environments.
- AWS Solutions Architect or Certified Kubernetes Administrator (CKA) certification required.
- Strong expertise in monitoring tools (Datadog Nagios Prometheus AWS CloudWatch Splunk).
- Proficiency in scripting and automation (Python PowerShell Bash).
- Experience with cloud networking security IAM policies and infrastructure optimization.
- Familiarity with CI/CD pipelines DevOps methodologies and infrastructure as code (Terraform CloudFormation).
- ITIL Foundation certification (preferred).
- Handson experience with ServiceNow or similar ITSM platforms.
- Strong analytical thinking and problemsolving skills with a proactive mindset.
- Excellent communication skills and ability to collaborate effectively across teams.
I would love to connect and explore this opportunity. Please call/email me at your earliest convenience or suggest a time when we can powwow.
Required Experience:
Senior IC
Employment Type
Contract
