Mortgage Transaction Coordinator
Mortgage Transaction Coordinator
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$ 65000 - 85000
1 Vacancy
Job Description
About Roam
At Roam were on a mission to make homeownership truly affordable again.
We started Roam because we saw something deeply unfair happening: homeownership the foundation of financial security and building a brighter future was becoming impossible for millions of hardworking people. Rising interest rates were shutting people out making home ownership a distant dream rather than an achievable reality.
Were helping people reclaim their dream of owning a home by taking advantage of assumable mortgages. These are lowinterest loans that sellers can pass directly to buyers saving them up to 50 on their monthly payments compared to todays traditional mortgages. Our platform makes it easy for buyers to find homes with assumable mortgages and we guide them every step of the way.
Joining Roam means working on something truly impactful: helping people afford their dream homes build lasting wealth and create brighter futures for themselves and their families.
About the role
As our Mortgage Transaction Coordinator youll be a customerobsessed and detailoriented Transaction Coordinator guiding every step of the closing process for Roams assumable mortgage transactions. In this role you will ensure seamless coordination between buyers sellers lenders realtors and title companies to close transactions smoothly and on schedule. Youll join a team of other Transaction Coordinators and be responsible for managing 2030 deals at a time.
What youll do
Transaction Coordination: Oversee the closing process from contract to closing ensuring all required documentation is completed accurately and shared on time. Key SLAs include gathering documentation to open mortgage assumptions with lenders within 4 business days.
Liaison with Stakeholders: Communicate with buyers sellers lenders title companies and agents to facilitate a smooth closing.
Customer Support: Provide prompt guidance to buyers sellers and agents throughout the closing process answering any questions and ensuring a positive experience. Key SLAs include 24hour response time for any email or call and keeping customers apprised with weekly status updates.
Process Management: Track key milestones in the mortgage assumption process proactively following up with customers and lenders to keep deals on schedule.
ProblemSolving: Address any closingrelated blockers that may arise resolve delays to keep transactions on track and escalate issues when necessary.
Process Optimization: Identify areas for improvement in the closing process to enhance efficiency and customer experience.
Compliance & Documentation: Review and verify closing documents ensuring compliance with federal regulations and lender requirements.
What were looking for
We value bold selfdirected people who carry themselves with urgency. Our team has a bias for action a need for speed and a soft spot for those who sweat the details. We think if you have the following skills experience and attributes youd be successful at Roam in this role:
Experience. 2 years of experience in mortgage processing mortgage servicing real estate closing or the like preferably in the real estate or lending industries. You also understand mortgage lending regulations closing documentation and assumable mortgages.
Customer orientation. You are always thinking of how to help the customer and progress them to the next step in the process.
Strong communicator. You are a strong writer and have excellent communication and interpersonal skills as your role requires you to coordinate with multiple stakeholders.
Comfort with ambiguity. You can operate independently with minimal supervision.
Bias to action. You thrive working in a fastpaced techforward highvolume environment while maintaining accuracy with every detail.
Techsavvy. You are comfortable and excited to use tools like Hubspot Google Suite Notion Slack etc in your daytoday work.
About us
We are an earlystage startup and our compensation is commensurate with our stage size and level of investment. In accordance with New York City law the base salary range for this role if filled within New York City is $65000$85000. The salary range could be lower or higher than this if the role is hired in another location. We also believe that your personal needs and preferences should be taken into consideration so we allow some choice between equity and cash.
The heart of our mission is addressing inequity in housing affordability. Were here to change the status quo through the company we build and the products we launch. We celebrate a diversity of perspectives and backgrounds on our team in order to reflect the customers we serve. We are an opportunity employer.
#New York City or Remote
Required Experience:
IC
Employment Type
Full-Time
