Customer Onboarding Specialist
Customer Onboarding Specialist
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-04-2025
Job Description
We have an exciting opportunity to join our amazing team based in Manchester in the role of Inbound Brand Ambassador.We need enthusiastic dedicated people to contribute to the growth of Octopus Energy. You must be an excellent communicator and have topquality people skills.
You must be comfortable presenting products and services over the phone as well as confidently dealing with customer queries and objections. Your main goal as an Inbound Brand Ambassador is to help prospective customers by offering fantastic service with factual information about our offerings and the industry.
As an Inbound Brand Ambassador you will be the first point of contact from Octopus that our potential customers reach out to and as such you will be responsible for ensuring you promote the absolute very best of Octopus Energy while always being informative friendly and acting in the customers best interests.
What youll do:
- Lots of prospective new customers who are looking to join Octopus Energy will be calling and you will be the first point of contact.
- Speak with potential or existing customers to inform them about our products and services in a friendly manner.
- Customer service is at the heart of everything we do so youll be super friendly and dedicated to finding out exactly how you can help the customer with the skillset youll acquire.
- Be comfortable answering enquiries in volume youre taking each customer on a journey of discovery.
- Onboard customers by assisting them to select the best tariff to suit their needs youll become an Octopus product guru!
What youll need:
- Previous experience working in fastpaced customer service operations or telesales environments would be advantageous.
- Clear communicator with a focus on listening and acute attention to detail.
- Honest focused and committed to delivering the highest levels of customer service.
- Adaptable personal style able to receive constructive feedback on standards of performance a willingness to always learn and grow
- To be a quick learner due to exposure to different areas
- Be open for a challenge not all customers that come through are new customers and you may need to support some of our existing customers with their accounts.
Why else youll love it here
- Wondering what the salary for this role is Just ask us! On a call with one of our recruiters its something we always cover as we genuinely want to match your experience with the correct salary. The reason why we dont advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesnt apply to Octopus whats more important to us is finding the right octofit!
- Octopus Energy Group is a unique culture. An organisation where people learn decide and build quicker. Where people work with autonomy alongside a wide range of amazing coowners on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022 on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO Greg has recorded a podcast about our culture and how we empower our people. Weve also been placed in the top 10 companies for senior leadership
- Visit our UK perks hub Octopus Employee Benefits
If this sounds like you and you want to know more apply now to have a further conversation with someone in our team! If you dont have a CV to hand then thats also fine... please attach a short message as your CV just telling us a bit more about you and why youre interested in a career at Octopus Energy!
If this sounds like you then wed love to hear from you.
Are you ready for a career with us We want to ensure you have all the tools and environment you need to unleash your potential.Need any specific accommodationsWhether you require specific accommodations or have a unique preference let us know and well do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people like women are less likely to apply to a role unless they meet 100 of the job requirements. Whoever you are if you like one of our jobs we encourage you to apply as you might just be the candidate we hire. Across Octopus were looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities an inclusive work environment and fairness for everyone.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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