Housing Services CoordinatorHHS

• Administrate Rent Geared to Income (RGI) for all tenants including annual income reviews and required notifications and/or RGI calculations.
• Facilitate intake management; background checks generate leases and orientation.
• Collect rent establish payment schedules to manage any arrears and follow up Landlord Tenant Board (LTB) Notices.
• Work with building services to ensure units/building facilities are maintained in good repair.
• Educate tenants about basic and preventative maintenance issues and their responsibilities in maintaining their apartment as per signed tenancy/occupancy agreement.

• Conduct assessments and assist tenants in identifying any issues problem areas and relevant needs within their housing community and facilitate problem resolution to address issues.
• Facilitate support and encourage engagement of tenants in the ongoing management of their building and participation in tenant community.
• Provide tenants with necessary housing information including their rights and responsibilities.
• Facilitate tenants participation to develop community standards/policies resolve conflicts mediate grievances and develop forums to address issues.
• Provide remedial support and access to resources and referrals for residents managing situational and/or ongoing inter/intrapersonal concerns.
• Intervene in crisis/conflict situations and mediate disputes as it pertains to their tenancy.
• Work with tenants through issues that impact security of housing.
• Identify and address barriers to tenants maintaining their tenancy.
• Work from an eviction prevention model to support tenants to maintain housing through regular follow up case conference meetings and liaising pertinent supports to tenants.
• Monitor and review tenant needs and issues and communicate the information to the Manager.
• Act as a service broker a mediator and a link with other agencies to support tenants.

• Develop Community Building programs to engage residents encourage social interaction and inclusivity and to support empowerment and selfsufficiency.
• Assess social recreational needs of tenants.
• Work with a team to plan and deliver community programs.

• Bachelors Degree in Social Services or a related field.
• 2 years of experience in social services with supporting individuals who have history of street involvement and/or individuals with low income.
• Understanding of the Residential Tenancies Act the Housing Services Act Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.
• Property management experience including lease administration rent collection and unit turnover management.
• Experience with group facilitation and an understanding of group dynamics.

• Knowledge and experience working with women who have experienced violence addictions abuse and/or homelessness.
• Knowledge of issues faced by newcomers to Canada.
• Knowledge of client centered feminist and antioppressive frame works.
• Experience in conflict resolution crisis response intervention deescalation advocacy and negotiation skills.
• Knowledge of community resources to support lowincome individuals individuals with a history of mental health or addictions and individuals with a history of trauma.
• Demonstrate cultural competency with ability to communicate clearly with individuals from diverse ethnocultural backgrounds and levels of abilities.
• Ability to work collaboratively and individually to multitask organize and prioritize efficiently.
• Strong interview assessment analytical and problemsolving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and in cooperation with others

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrierfree selection process and work environment. If contacted in relation to an employment opportunity please advise our People & Culture representatives at of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.