Director of Specialty
Director of Specialty
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$ 140000 - 165000
1 Vacancy
Job Description
Tend is rewriting the playbook of modern dentistry by building a company around the patient and the provider. We believe that with the power of technology a hospitalitydriven mindset and a top tier clinical team we can make going to the dentist something to look forward to. Our vision is to transform the dental experience into one that is empowering human and personalized.
Since launching in 2019 we have provided exceptional care to over 100000 patients across five major cities: New York Washington DC Boston Atlanta and Nashville. With thousands of fivestar reviews Tend has become one of the countrys toprated and indemand dental practices with over 650 team members to support this mission. Were continuing to grow quickly and looking for the best of the best to come join our team.Reports to: Chief Operations Officer
We are seeking a Director of Specialty who plays a vital role on our team and must be a passionate serviceoriented leader who is committed to our values brand principles and delivering exceptional clinical & hospitality service to our members. The ideal candidate will work in collaboration with providers and hub studio & clinical leaders to strategically lead special dentistry operations for Tend.
Key Responsibilities
The Director of Specialty will oversee all operations of the orthodontics (Invisalign and InBrace) oral surgery endodontics and periodontics business across all Studio locations.
- Develops and implements the Tend Specialty strategy and administrative functions in partnership with Operations & Clinical Leadership through datadriven solutions
- Partners with Studio Operations & Clinical leaders in the development retention hiring performance management compensation and engagement of each regions specialty team
- Drives Specialty KPIs and revenue growth across all studios
- Champions and leads change embraces new business models and innovative approaches to delivery of high quality clinical services.
- Presents as an exceptional representative of the business both with internal and external (InBrace Invisalign etc. stakeholders
- Is responsible for supporting the resolution of specialty related Member escalations within established SLAs in partnership with the Member Engagement team.
- Travels to all studios in all states to hold training sessions coach and align on expectations.
- Accountable for patient satisfaction and financial results for specialty lines of business.
Qualifications
- 4 year bachelor degree is required MBA preferred
- 4 year minimum working experience in dental practices with a specialty business lane preferably DSOs
- Proven ability to lead and inspire a team plus an ability and willingness to delegate & hold others accountable
- Proven ability to gain results through in a matrix managed environment
- Must be detail oriented and possess the ability to work independently and manage time well
- Ability to multitask and work in a fastpaced environment
- Welldeveloped analytical and problemsolving abilities
- Demonstrated excellent written and verbal communication and problemsolving skills.
- Demonstrated proficiency with Google Applications (Sheets Slides etc)
- Willingness to travel to all states and locations where Tend has studios
New York pay range
$140000 $165000 USD
The Tend Difference
Required Experience:
Director
Employment Type
Full Time
