Support Engineer in Test

Job Description
YuJa is looking for talented individuals to play a fulltime Support Engineer in Test role on our Solution Engineering Team. Our team is passionate excited about growth opportunities and very creative. We are looking for people who are likeminded in vision but also can contribute to the diverse thinking our team requires.

About Us

YuJa is a leader in cloud platforms and applications for regulated sector clients including highered K12 healthcare and government. We enable enterprises to create engaging digital media experiences. We have legal headquarters in Delaware with primary U.S. offices in Silicon Valley California and Canadian offices in Toronto.

About the Role
As a Support Engineer in Test you will play a pivotal role in ensuring the stability and reliability of our companys infrastructure and software environment. Your responsibilities extend beyond traditional support functions encompassing rigorous quality assurance testing to enhance our educational technology solutions.

About You

• Proficiency in creating and implementing thorough test plans and test cases in accordance with project specifications.
• Competence in manually testing software to evaluate functionality
  
• 12 years of customer service experience in a helpdesk environment
• 1 year or more of basic technical support experience
• Skill in documenting and communicating defects effectively offering developers precise and comprehensive information for prompt resolution.
• Capability to conduct regression testing to verify that software alterations do not introduce fresh issues.
• Proficiency in meticulously maintaining comprehensive test documentation encompassing test plans test cases and test reports.
• Competence in monitoring testing progress and promptly reporting issues to project
• Ability to work under flexible hours like evenings midnight and weekends
• Proficient in the use of online and remoteconnecting software
• Demonstrated ability to function in a nonscripted helpdesk environment. This position requires the ability to examine question explore and troubleshoot a variety of issues.
• Excellent time and task management skills
• Excellent written and verbal communication skills.
• Technically skilled with good problemsolving abilities (Think on Your Feet)
• Ability to provide timely responses to all incoming requests immediately or within 1 hour.
• Assess severity/impact level and prioritize support requests accordingly. And escalate to technical lead if needed.
• Ability to provide excellent followthrough on all open pending and resolved tickets that come to helpdesk

Educational Requirements

Bachelors degree in Information Technology Computer Science or a related field.

Why Youll Love Working Here

YuJa is a multipletime honoree on Forbes list of Best StartUp Employers in America. We offer a competitive compensation package that include a base salary starting at CAD 50000/yearand comprehensive benefits and engagement opportunities.

Comprehensive Benefits:

• Health vision and dental benefits 100 employerpaid
• Additional benefits include RRSP gym subsidies and more
• Worklife balance including flexible work hours to create an ideal worklife balance
• Paid sick days and flex days

Team Engagement:

• Fun activities and celebrations including Canada Day Trip Saint Patricks Day Party Halloween Costume Contests Holiday Dinner Party and more
• Office perks including companyprovided snacks drinks and events
• Employee recognition programs such as gift cards and Employee of the Week rewards
• Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
• Handson experience working with seniorlevel business leaders

Schedule

• 40 hours/week
• Rotational Shifts Day/Afternoon/Night shifts
• Monday to Friday/Weekends
• Holidays
  

How to Apply

This job is exclusively directed towards candidates already in Canada. You may apply directly online via this site by submitting your resume and academic transcripts. If any questions please send an email to

YuJa is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.