Customer Care Coordinator - 800AM-500PM Monday-Friday Hybrid Work Schedule
Customer Care Coordinator - 800AM-500PM Monday-Friday Hybrid Work Schedule
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are Techmer PM the worlds foremost materials design firm creating custom polymers that make up essential products. Through our longstanding partnerships with processors original equipment manufacturers and product designers weve worked for decades to tackle manufacturing and business challenges through sustainable futureminded solutions.
We are currently seeking a Customer Care Coordinator for our Dalton Georgiafacility. The hours for this position are 8:00AM5:00PM MondayFriday. This position has a hybrid work schedule with 3 days in the office and 2 days remote. Starting rate is $25.00 and up depending upon experience.
Benefits include:
- Eligible for medical benefits on your first day!
- High deductible health plan offering that includes up to $1000 towards your Health Savings Account (HSA) per year.
- Free Teledoc membership included when you enroll in medical benefits.
- Employee Assistance Program which includes 5 free counseling sessions per year and access to free legal guidance
- 401(k) with 6 company match. You are 100 vested from Day 1 of contribution
- Free investment consultative services for your 401(k) plan.
- Company paid disability and life insurance
- 10 vacation days per year (prorated your first year)
- 10 companypaid holidays
- 2 weeks of parental leave
- Tuition reimbursement with up to a $20000 lifetime maximum
- Annual salary reviews and bonus opportunities
- Shift differential for hourly employees working 2nd and 3rd shift
- Hourly employees are paid weekly; salary employees are paid semimonthly
The Customer Care Coordinator is responsible for providing unprecedented service levels and communication regarding order fulfillment to customers and business partners. In this position relationships and communication skills are key attributes for success. By working collaboratively with both internal and external stakeholders you will support the timely delivery of products and represent the company to our valued customers on a daily basis.
Responsibilities include:
- Build and maintain strong relationships with your assigned customer base and commercial team members
- Enter update and maintain customer orders in ERP database
- Provide professional proactive communication to customers regarding order status availability of expedite service etc.
- Coordinate with other functional teams to provide prompt professional responses to customer inquiries
- Update and maintain customer pricing agreements provided by the Commercial team
- Review inventory status for raw materials and finished goods across a network of manufacturing sites
- Escalate issues as necessary
- Track shipments
- Other duties as assigned
Qualifications/Requirements/Skills:
- High school diploma and GED is required. Associate degree is preferred.
- Minimum of 5 years customer service and order management experience is required.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite.
- Experience with SalesForce & Microsoft Dynamics is preferred.
- Demonstrated experience dealing with complex nonstandard issues troubleshooting and problem resolution.
- Exceptional writing abilities to provide clear empathetic customer support via email or phone.
- Capable of working with limited supervision while using personal initiative and independent judgment to make decisions in the best interest of Techmer and our customers.
- Experience navigating a matrix environment and coordinating information from multiple groups to provide a comprehensive solution
Required Experience:
IC
Employment Type
Full-Time
