Job Description
The Computer Consultant I position in Administrative Computing Support ACS in Information Technology Services ITS provides IT support to over 170 administrative users in various departments and divisions. IT support roles include desktop laptop smartphone tablet and application support. Additionally the role assesses and makes recommendations for procurement of technology equipment for staff. The Computer Consultant I work collaboratively with staff on IT projects as assigned.
Responsibilities
Use computing concepts documented procedures and knowledge of SUs systems to address a wide variety of IT support requests including but not limited to general hardware and software break/fix and hardware and software installation. Effectively prioritize incoming support tickets coordinate and schedule with users and provide crossunit support as requested by supervisor. Maintain accurate and timely incident logs in approved ticket management system.
Required Experience:
Contract