Operations Support Specialist

WHAT YOU WILL BE DOING

• Successfully deploy the necessary ticketing equipment and services requiring travel to locationsacross our marketsin collaboration with stakeholders

• Establish timelines and identify equipment needs for installations and other onsite deliverables in collaboration with internal teammembers and clients

• Execute deployment and operation of in field onsite festival and box office technologies in conjunction with the onsite teammembersand clients

• Maintain existing processes and develop new processes as neededto ensure maximum efficiency as related to equipment delivery use of technology and event/box office operations

• Monitor and maintain inventory ofthe ticketing technologyassets. Including but not limited to ensuring equipment returned from onsite is cleaned kept in top shape and organized

• Support and train client staffon the according ticketing platforms products and services at events

• Build maintain and manage all client event ticketing on the appropriate the ticketing platform

• Communicate product updates new features and functionality to clients

• Conduct regular client meetings to review best practices make recommendations and gather feedback

• Direct and implement best practices for allthe ticketing platform products system installations upgrades and maintenance at client sites

• Manage problem resolution including but not limited to analyzing complaints troubleshooting software hardware and event issues; resolving customer service complaints and providing specific reports/details to expedite problem resolution

• Execute quality control processes to ensure the accuracy of event details in the ticketing system

• Track all operations accordingly (i.e. Salesforce and produce postevent summaries for analysis and discussion

• Adhere to support and implement site & company safety policies

• Assist with event settlement and reporting as needed

Our job descriptions evolve with our business needs and priorities. In addition to the description above your role may include additional duties responsibilities projects and team support as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Minimum 2 years of operations experience ticketing experienceorotherrelated experience

• Must be able to comfortably lift and carry up to 25 pounds unassisted; and able to push and pull rolling carts and cases weighing up to 100 pounds unassisted

• Ability to travel and work flexible hours including evenings and weekends to be available for live events

• Strong client management and customer serviceskills

• Excellent communication problem solving and presentation skills

• Proven technical skills specifically systems administration networking and installation

• Excellent troubleshooting skills including identification solutions and implementations

• Proficient Microsoft Office skills specifically Excel

• Bilingualism in French and English is a bonus!

YOU (BEHAVIOURAL SKILLS)

• Rock Solid Reliability establish trustbased relationship with clients coworkers and fans. Set clear expectations deliver high quality work on time and on task and take the time to do things right

• Solution Driven creatively find solutions to problems clients are experiencing by collaborating with management stakeholders and internal teams that can find alternative and effective solutions to any limitations

• Winning Teamwork collaborate with others effectively share information openly. Listen and empathize to understand other pointofviews. Show recognition and appreciation for the contributions of others

• Act with Integrity Be proud of the way you represent yourself and the company to others. Act with good intentions; have direct and honest conversations while creating a safe work environment for open dialogue. Represent information and data accurately and completely

• Adaptability willing and able to work at various locations/event sites such as but not limited to theatres stadiums outdoor venues and in an office. This position requires flexibility in work hours; for example multiple days in a row working shift lengths beyond a standard workday to accommodate festivals or events that span across multiple days.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment the worlds largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the worlds largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders attentive managers and enthusiastic teams. If youre passionate about live entertainment like we are and you want to work at a company dedicated to helping millions of fans experience it we want to hear from you.

Our work is guided by our values:

Reliability We understand that fans and clients rely on us to power their live event experiences and we rely on each other to make it happen.

Teamwork We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent