Access Navigator I
Access Navigator I
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Job Description
Access Navigator I
People Incorporated is seeking an Access Navigator I to join our Central Access Contact Center team! This is a fulltime hybrid position. This team will be responsible for connecting consumers and community partners with our services. Our goal is to ensure that we are able to engage people and help them navigate how to connect with services at People Incorporated in ways that are integrated and seamless.
Hours: FullTime MondayFriday business hours 8:30am5pm
Location: Twin Cities Minnesota Hybrid
Hiring Range: $22.00$23.75 Hourly based on qualifications
Hiring Bonus: $1000 hiring bonus to external candidates
People Incorporated Mental Health Services is the largest nonprofit mental health provider in Minnesota. For over 50 years we have been a leading community partner transforming the health of our communities through innovative solutions.
Main Job Duties:
- Creating a welcoming and supportive first impression for people who are navigating our services
- Responding to inquiries made by telephone email and/or inperson and guiding them to the most appropriate programs
- Supporting people as they learn how to access qualify and establish services with People Incorporated
- Obtaining initial demographic financial health information and insurance data and creating consumer accounts in appropriate databases and/or billing systems
- Partnering with key program staff to develop implement and refine policies procedures and workflow processes
- Effectively interacting and exhibiting behavior that is consistent with customer service and professional standards
- Must be able to have presence at onsite monthly meetings in Eagan Minnesota
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These essential duties include:
- Passing all background and credentialing requirements for facility and position; and
- The ability to pass the screening required by Federal Human Services Office of Inspector General to assure that person has not been excluded from working in the Health Care Programs which receive federal funding.
Required Qualifications:
- High School diploma / GED
- Two years of customer service experience
OR
- Associates degree in behavioral science or a related field
- One year of customer service experience
Preferred Qualifications:
- Bachelors degree in behavioral science or a related field
- Experience providing direct care to individuals with severe and persistent mental illness
- Experience in a call center environment
Benefits:
- Accrue up to 4 weeks of PTO/ESST plus companydesignated holidays and floating holidays
- 403(b) Retirement Savings Plan with a 3 employermatch
- Multiple health and dental insurance plans available
- Four weeks of Paid Time Off Floating Holiday and other recognized company holidays
- Access to People Incorporateds Training Institute offering free CEUs and a wide array of learning and education opportunities
We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience qualifications location and internal equity considerations.
People Incorporated is committed to improving the wellness of our clients staff and the communities that we serve by providing a tobaccofree environment.
People Incorporated is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race religion color national origin gender sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
People Incorporated values a diverse workplace and strongly encourages women people of color LGBTQIA individuals people with disabilities members of ethnic minorities foreignborn residents and veterans to apply.
Employment Type
Full-Time
