System Engineer
System Engineer
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1 Vacancy
Job Description
Our team is focused on hiring the right people in the right jobs to help us continue to grow and move forward in creating a new level of service in the IT industry. Do you have what it takes to join the team With decades of combined experience in our space our leadership team thrives on helping their clients solve their most complex IT challenges.
SYSTEMS ENGINEER
Purpose
Our clients rely on the IT services we provide so they can serve their customers/clients employ their staff and add value to their communities. Increasing client confidence through timely professional friendly and knowledgeable remotesupport service is paramount to being the IT Leader we strive to be.Additionally Corsica depends on the efficiency of IT Service Management team members to keep costs low. The purpose of the Systems Engineeris to provide clientcentered efficient and effective level 3 remote support to Corsica clients. By efficiently and effectively resolving complex IT issues the Systems Engineer will help minimize downtime and disruptions within client environments which in turn will further build trust between Corsica and our clients.
Responsibilities
The responsibilities for this position include:
Classify and triage escalated incidents problems and complex requests.
Troubleshoot and resolve escalated incidents to return service to clients as quickly as possible.
Troubleshoot and resolve problems reported by two or more users as quickly as possible.
Manage the impact risk and implementation of complex client change requests.
Follow standard operating procedures as documented in the knowledge management system.
Assist in creating and updating knowledge articles to be used by other service desk personnel.
Work with the team and escalate as needed with the assistance of management.
Maintain and update system documentation and service ticket records.
Stay up to date on the latest technologies through ongoing education.
Competenciesand Qualities
Qualified candidates must meet the following job requirements:
Able to function effectively in a high paced environment.
Have the ability to understand the perspective of the client in all service interactions.
Must make effective use of time and complete tasksefficientlyand on time.
Able to work with a team communicate effectively and have a high attention to detail.
Must meet client and corporate expectations for attendance quality and performance.
Must haveadvancedexperience with each of the following:
Systemhardware software and operating systems.
Networking concepts such as TCP/IP DNS and DHCP.
Active Directory and Group Policy administration.
Switches firewalls and advanced infrastructure.
Server applications such as SQL Server and RDS.
Must haveintermediateexperiencewith each of the following:
Cloud solutions such as Office 365and Google Apps.
Cloudbased datacenters such as Azure and AWS.
Voice technologies and phone systems.
Education Experience and Certifications
Must have at least a high school diploma or GED. Associates degree or better is preferred.
A minimum of 8 years of professional ITSM experience is required. MSP experience is preferred.
At least3certifications from leading vendors such as Apple CompTIA or Microsoft arerequired.
Supervisory Responsibility
This position does not have any direct supervisory responsibilities.
Work Environment
In most cases work will be performed in a climatecontrolled office space. Work will require the use of standard office equipment such as computers phones and multifunction printers. The position will be expected to make use of specialized tools and software for troubleshooting and system administration.
Travel
This position requires less than 1 travel with no overnight travel expected.
Physical Demands
Candidate should be able to lift20pounds or more.The position will require sitting for long periods of timeand may occasionally require lifting bending and driving.
PositionType/ExpectedHours
This is a fulltime position for five eighthour days 40 hours total) per week.A onehour lunch break is provided.Shiftstart times range from 6:00 amto 9:00 amand the assigned shift will be communicated in advance.This position may also be required to participate in an oncall rotation to act as an escalation point for Tier 1 resources outside of normal business hours.
OtherDuties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job.Duties responsibilities and activities may change at any time with or without notice.
Benefits:
We are fully invested in the growth and wellbeing of our employees and offer the following benefits to our employees in all locations:
- 401K
- Medical Dental Vision
- Health Savings Account
- Life Insurance
- Short and LongTerm Disability
- PTO plus Paid Holidays
- Training and development opportunities
- Educational assistance
- EAP services that include free counseling services for employee and family
- Adoption assistance
- Commuter benefits
If youre up for the challenge and enjoy the satisfaction of knowing your work has made a difference in helping other companies leverage technology as a competitive business advantage then we want to hear from you today!
If you dont think you meet all the criteria above and are still interested in the job please apply. Nobody checks every box and were looking for someone excited to join a great team of professionals.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Employment Type
Full-Time
