Technical Support Specialist
Technical Support Specialist
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Job Description
Are you a seasoned IT professional looking for a career change Are you looking for an innovative organization that fosters teamwork and supports your professional and personal development
We are currently looking for a professional and experienced fulltime Technical Support Specialist to join our team. This position helps identify opportunities and deploy technical solutions that enable improvements to our clients business operations.
Perks
Competitive salary based on qualifications
Bonuses
Commissions
Mileage reimbursement
Paid time off
Certification education reimbursement
Room for advancement in the company
401k with company match
Health Insurance with company contribution
Life insurance
Long term disability
Responsibilities
Respond to help desk tickets
Participate in planning and implementing projects
Assist with new customer onboarding process
Utilize help desk ticketing and workflows
Complete all assigned projects reports and documentation
The ideal candidate will possess the following:
Industry certifications related to networking and security from Microsoft and Cisco
Expertise in security best practices
Three years experience working for a managed IT services company
An in depth understanding of common operating systems and business applications
Bachelors degree in Information Technology or related field preferred
Experience with ConnectWise solutions preferred
About Our Company
Hyperion Managed Services is a Managed IT Services Provider for small to midsized organizations located in Michigan. We provide Managed IT Services Support and Consulting where we act as the IT department for our clients and assist larger organizations with IT projects. To learn more about our company visit our website at: www.hyperionms.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
