Automotive Business Development Center Manager / BDC Manager
Ourdealership has maintained our solid commitment to our customers and communityoffering a wide selection of cars and trucks and nohassle pricing. Our goal isto provide the best car buying and service experiences for our customers. Wepride ourselves on being the most reliable and trustworthy automobile dealeraround.
What Were Looking For:
Our growing Sales department is seeking an ambitious goal oriented BDCManagerto join our team.
Thisposition will be responsible for managing all aspects of the departmentincluding:
- supervisingthe handling of internet leads and inbound phone calls
- customerretention for both sales and service.
Responsibilities:
- Createmaintain and measure the internet and business development processes (for bothsales and service).
- Cultivateengaged intelligent and consistent staff
- Attractpotential clients and retain current clientele by answering product and servicequestions received via phone and/or internet
- Contributeto high scores for the manufacturers customer satisfaction index (CSI)
- Strivefor continual improvement in the BDC and the company as a whole. Giverecognition when it is earned
- Holdyourself and others to high moral and ethical standards and conduct yourselfwith honesty and integrity
Requirements
- Autodealership sales sales management or BDC Manager experience required
- Superiorcommunication skills both oral and written
- Mustbe detailed oriented
- Strongemail and phone presence is necessary
- Exceptionalleadership skills
- Outstandingorganizational skills
- Abilityto stay strong and calm in a stressful environment; must thrive under pressure
Benefits
- We offer a competitive compensation and benefits package.
- Compensation is based on performance and is competitive with the retail automotive market.
Our company maintains a strong policy of equalemployment opportunity for all associates. We hire train promote andcompensate associates on the basis of personal and professional competence andpotential for advancement without regard for race color religion sexnational origin age marital status disability or citizenship as well asother classifications protected by applicable federal state or local laws.
Required Experience:
Manager