Service Advisor
Service Advisor
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Job Description
Courtesy Automotive Group is a family owned and operated business since 1955. At Courtesy we are more than just a dealership we are a trusted automotive partner dedicated to providing an exceptional experience to our customers. With a proud legacy spanning several decades we are committed to delivering excellence in every aspect of the automotive journey. We believe in transparency customer satisfaction and fostering a positive environment for both our team members and clients.
Position Overview:
Courtesy Nissan is seeking a Service Advisor to join our team. As a pivotal member of our Service Department the Service Advisor acts as the liaison between customers and our service technicians. The ideal candidate will possess excellent communication skills a strong technical understanding of automotive systems and a passion for delivering exceptional customer service.
Key Responsibilities:
- Greet customers promptly and courteously upon their arrival at the service department.
- Listen attentively to customers concerns and vehicle issues ensuring thorough understanding before proceeding.
- Clearly communicate service recommendations including necessary repairs maintenance and estimated costs to customers.
- Maintain a friendly and professional demeanor at all times striving to exceed customer expectations and foster longterm relationships.
- Schedule service appointments efficiently maximizing technician productivity while accommodating customer preferences.
- Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.
- Create and maintain accurate service records including customer information vehicle details service history and work performed.
- Process customer payments ensuring accuracy and compliance with company policies and procedures.
Qualifications:
- Previous experience in automotive service or customer service roles preferred.
- Strong communication and interpersonal skills with the ability to effectively interact with diverse customers and team members.
- Proficient computer skills including experience with automotive service software and basic office applications.
- Solid understanding of automotive systems and terminology with the ability to explain technical concepts to nontechnical individuals.
- Detailoriented and organized with the ability to multitask and prioritize tasks in a fastpaced environment.
- Commitment to providing exceptional customer service and maintaining high standards of professionalism and integrity.
- Valid drivers license and clean driving record.
- Willing to submit to preemployment drug screen and background check.
What We Have To Offer:
- Competitive compensation.
- PTO and sick time.
- Employee discounts.
- Comprehensive benefits such as health dental and vision insurance.
- Company sponsored life insurance.
- 401(k) retirement savings plan.
- Opportunities for career growth and advancement.
- Valuesdriven culture built on professionalism integrity and a fun family atmosphere.
Courtesy Automotive Group is an equal opportunity employer and maintains a drug and alcoholfree workplace. We committed to fostering an inclusive workplace where all individuals are valued respected and provided with equal opportunities for growth regardless of race color religion gender sexual orientation gender identity national origin age disability or veteran status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
