Service Desk Analyst 2-10pm

Location: Edinburgh (Hybrid)

Were committed to your flexibility and wellbeing. Youll experience this through our supportive approach continuouslearning opportunities empowerment in your role and the ability to balance work and life.

We give you a world of potential

Computershare have an excellent opportunity to join our evergrowing global technology department as a Service Desk Analyst. Are you an experienced Service Desk Analyst looking for your next role or are you an individual with a passion for technology looking for your first step into the world of technology

Our Service Desk Analysts are pivotal to our organisations success; keeping our employees online and able to do their role is an extremely important part of the role however there are lots of other exciting things happening in the department that you can be a part of!

This is a great department to join! Working in Global Tech Support (GTS) gives you a great understanding of our wider business as you get to work with multiple different business line and see the many different transactions and work that Computershare is involved in.

If youre looking for a role where you can progress into new things this is the one for you. Our employees in GTS have been given fantastic opportunities to move into our wider technology teams and have moved into roles doing Business Analysis Development Cyber Security Application Support and more.

A role you will love

This position sits within our GTS department located in Edinburgh who support our global employees with their IT issues. Were looking for candidates that are specifically wishing to work back shift hours 2pm10pm and can commit to working a weekend rotation 1 weekend in every 46 week period).

As one of our Service Desk Analysts you will work as part of a talented team to manage all first line support tasks for our employees across the globe whilst ensuring the readiness of our businesscritical systems.

You will be responsible for logging all incidents and requests prioritisation of these requests and providing first contact resolution where possible.

You will be involved in ensuring that all documentation and processes are kept up to date whilst looking at ways to improve what we do highlighting any improvements that can be made and looking at what we can automate as a team to ensure that we are able to work to maximum efficiency.

Other key responsibilities include:

• Logging categorising and prioritising global incidents
• Build and maintain good working relationships with all teams across the organisation.
• Ensure that all work carried out by the Global Service Centre adheres to internal and external audit requirements business regulations and service level agreements.

What will you bring to the role

As you can imagine were looking for people with a passion for technology great attention to detail and the ability to excel in customer service.

Supporting our employees and systems is key to the role so being able to think on your feet problem solve and think outside the box are some key skills that youll need for this role.

Communication is key in this role you need to be able to build effective working relationships and work closely with your team to keep up to date with changes and bring your ideas to the table.

Youll also need:

• Experience working in a technical environment is highly advantageous however we are more than happy to speak to any applicants who have studied technology or have a passion for all things tech
• An understanding of ITIL frameworks is highly advantageous
• The ability to understand the importance of processes and documentation
• An inquisitive mind: were always looking for ways to improve and who better to learn from than the people doing the role

If this sounds like the role that youve been looking for then apply today! This is a great opportunity to get into a department that supports our business globally learn and have your voice heard!

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company and youll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and closeknit community with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare visit computershare/careershub.