Store Experience Team Lead - Charleston
Store Experience Team Lead - Charleston
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Job Description
At YETI we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here youll have the opportunity to create exceptional meaningful work and problem solve with innovative team members by your side. Together youll help our customers get the highquality gear they need to make the most of their adventures. We are BUILT FOR THE WILD.
Responsibilities:
Sales and Profitability
Support driving store sales and achieving store sales goals
Assist in monitoring progress and results against KPIs
Brand Experience/Customer Service
Drive excellence in customer service in store by modeling brand service standards
Respond to all customer feedback and concerns immediately
Ensure store team engages with each customer to create an authentic brand experience
Cultivate customercentric culture with on the spot recognition
Represent your store as an active brand ambassador within the community
Support of store marketing events
Training & Coaching Team
Coach store team to YETI standard of customer service and engagement brand identity product knowledge and operations
Support of training programs
Ensure team is educated on product and assortment to enhance selling and customer engagement
Provide timely training coaching and feedback to enable team success and growth
Operations & Inventory
Help ensure team follows all company and store policies and procedures
Assist in managing stockroom inventory and supply levels and organization
May help execute inventory receiving and replenishment processes efficiently and accurately
Provide a premium checkout experience using POS and/or mobile POS system
Visual Merchandising
Maintain store visual merchandising standards
Execute floorsets and merchandising direction
Talent Management
Support development of a highperforming team of customer focused Guides
Identify performance issues and inform Store Experience Leader
Provide ongoing specific and timely feedback to the team
Support compliance with all Talent policies and procedures
Loss Prevention Safety & Compliance
Support a safe and secure work environment
Address any customer or employee injuries and partner with Talent and Store Experience Leader immediately
Professional Conduct
Model behavior that respects the background experience and cultural differences of others while upholding the integrity and values of the brand
Promote an environment that encourages participation creativity inclusivity and learning by sharing best practices and building on the ideas of others
Qualifications and Attributes:
High school diploma ; Associate Degree (AA) or equivalent from twoyear college or technical school preferred but not
At least 2 years of management experience in a fastpaced high volume retail environment
Experience in a specialty retail environment outdoor apparel industry or experience with outdoor equipment sales preferred
Exceptional interpersonal skills founded on an authentic ability to deliver strong customer service
Excellent verbal and written skills and the ability to build lead and manage high performing teams
Detail orientated and excellent organization skills
Proficient in Microsoft Office applications and retail systems as well as mobile POS
Available to work a flexible schedule including weekends evenings and holidays
Physical Requirements:
Must be at least 18 years of age
Operate office equipment and technology (i.e. computers phones copier etc.
Standing for entire work shift
Bend lift open and move product up to 50 pounds as needed
Benefits & Perks:
Click here to learn about the benefits and perks we offer at YETI.
YETI is proud to be an Equal Opportunity Employer.
Our commitment to creating a diverse equitable and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at yeti/esg.html.
All applicants for employment will be considered without regard to an individuals race color sex gender identity gender expression religion age national origin or ancestry citizenship physical or mental disability medical condition family care status marital status sexual orientation genetic information military or veteran status or any other basis protected by federal state or local laws.
Pay Range:
$18.50 $18.50 Hourly USDEmployee pay will vary based on factors such as qualifications experience skill level competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city county and state requirements.
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Employment Type
Full-Time
