Service Representative C
Service Representative C
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Job Description
About us
NOTE: External Employees Hired into CMS will be required to remain in the department for a period of 5 years.
Job Purpose
Description:
Pay Rate: $49.73/hr
Location: Hudson
Supervisor: Dan Wiecek
Unposting Date: 05/29/2024
About the position:
Under general supervision to perform the highest level of metering services activities and investigate customer complaints. Specific duties include but may not be limited to the following;
- All Service Representative Helper Service Representative ANP Service Representative A and Service Representative B duties
- Investigate shocks suspected grounds and abnormal voltages
- Investigate dim/flickering lights
- Use of telepole
- Investigate inspect and repair connections and repairs at the weatherhead and hand hole
- Shared metering high bill and theft of service investigations
- Set/remove recording devices
- Change test blocks make minor load inventories
- Inspect service wiring
- Set/change connect/remove three 3 phase meters
- Change meter block and clips in singlephase and threephase meter channels
- Inspect customerowner gas services
- Make minor adjustments to electric and gas appliances.
- Respond to no heat (troubleshoot)
- Respond to carbon monoxide (locate source)
- Investigate elevated gas pressure
- Perform gas meter differential tests
- Install leak clamps on services
- Clear gas services (freeze ups) with outside meters
- Install temporary serviceURD
- Install temporary service entrance
Job qualifications:
- Must have valid drivers license
- Must have or obtain a valid USDOT Medical Card (in applicable locations)
- Must have two 2 years experience as Service Representative B
- Must have satisfactorily completed Service Representative C schools for all duties in this classification
- Must possess a thorough knowledge of company service policy and practices
- Must possess the ability to handle customer contacts satisfactorily and communicate effectively
Key Accountabilities
Please update the external Key Accountabilities prior to publishing your requisition.
Supervisory/Interpersonal Experience Required
Qualifications
Please update the external Qualifications prior to publishing your requisition.
More Information
Required Experience:
Unclear Seniority
Employment Type
Hourly
