AHCCCS

Arizona Health Care Cost Containment System
Accountability Community Innovation Leadership Passion Quality Respect Courage Teamwork

The Arizona Health Care Cost Containment System (AHCCCS) Arizonas Medicaid agency is driven by its mission to deliver comprehensive costeffective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.

AHCCCS employees are passionate about their work committed to high performance and dedicated to serving the citizens of Arizona. Among government agencies AHCCCS is recognized for high employee engagement and satisfaction supportive leadership and flexible work environments including remote work opportunities. With career paths for seasoned professionals in a variety of fields entrylevel positions and internship opportunities AHCCCS offers meaningful career opportunities in a competitive industry.

Come join our dynamic and dedicated team.

Address: 801 E. Jefferson Street Phoenix AZ 85034

Must reside in the state of Arizona.

Salary: $82500 $90000

Grade: 27

Closing Date: Open Until Filled

This position is eligible for fulltime remote work (including virtual office arrangement in Arizona).

A career in public service awaits you. COME JOIN OUR TEAM!

A great benefit of working for the State of Arizona is a fantastic work/life balance. State employees enjoy challenging work popular remote work options comprehensive health and wellness benefits and career growth opportunities.

What Youll Do:

Supervise the staff by defining and establishing schedules setting priorities providing support/direction and dealing with
administrative issues as needed. Trains staff on operational procedures and troubleshooting techniques. Leads/coordinates crossteam
testing efforts. Coaches team members on performance completes employee performance evaluations and recommends pay actions.
Decisions are guided by policies procedures and business plan; receives guidance and oversight from manager.

Major duties and responsibilities include but are not limited to:
Monitor employee progress and make adjustments in resourcing to ensure employee productivity and strengthen job satisfaction. Includes initiating test planning activities delegating assignments and deliverables balance testers workload setting priorities negotiating test deliverable dates with other leaders and provide management support across departments.

Develop and mentor testing staff assigned to the department including establishing training plans career paths and goals. Conduct performance reviews as required. Review and update direct staffs position descriptions as needed.

Initiate / implement new department standards as needed and ensure that all work in the department is performed according to established policy and procedures. Contribute to development/improvement of current internal processes.

Lead/Coordinate crossteam testing efforts.

Attend various meetings classes seminars and demonstrations to lead testers in development of standard work testing techniques best practices and adoption of Agency and state standards (Arizona Management System).

Prepare management and status reports including Progress and Quality test metrics for assigned team projects. Monitor and report progress against test plans and project plans and raise risks/problems and work to resolve.

Knowledge:
Thorough knowledge of service offerings
customer service principles and processes
backoffice server applications desktop
applications webbased applications client/
server applications computer/networking
hardware standard operating systems
common thirdparty software applications
internally developed custom applications
application integrations networking
protocols and any other computerrelated
technologies
Operate with no supervision in a complex
environment
Responsible for developing and monitoring
the departmentlevel budget; report overall
departmentlevel budget to executive team;
manage monitor and track projectrelated
costs and others relevant activities
performed by the department
Identify required resources; train schedule
and monitor resources; lead hiring process;
accountable for effective use of resources

Skills:
Advocate technology changes that provide
value and support agency goals; champion a
cohesive and consistent approach to
improvement in the organization
Strong customer service skills
Excellent interpersonal written and oral
communication skills
Excellent problemsolving skills using a
customercentric approach and attention to
details
Balance prioritize and organize multiple
tasks
Effective supervision of any size team
Define immediate and long term goals
priorities and operational plan to ensure
team goals are aligned with the goals and
priorities of the organization
Focus on solving conflict; maintain
confidentiality; listens to others without
interrupting; keep emotions under control;
remain open to others ideas and try new
things; create and foster lines of
communication that help multiple teams to
identify solutions; leverage networks of
people to better define and solve problems; put systems and procedures in place to
assure that all relevant information is shared
consistently

Abilities:
Respond promptly to customer needs and
request for service and assistance; solicit
customer feedback to improve service; meet
commitments; manage difficult or emotional
customer situations; foster
Prioritize and plan work activities; set goals
and objects; communicate activities and
results as appropriate; plan the work of
others to sustain agency objectives
Demonstrated ability to balance prioritize
and organize multiple tasks
Demonstrated ability to work collaboratively
in teams and across organizations
Demonstrated ability to synthesize
feedback and adjust plans accordingly
Demonstrated ability to build strong
relationships inside and outside the
organization
Demonstrated ability to resolve incidents/
problems efficiently and effectively
recognizing customers competence levels
and able to approach each level
appropriately
Demonstrated ability to evaluate and test
emerging technologies

Minimum:
Bachelors degree plus 3 or more years of experience in related discipline (or equivalent experience).

Preferred:
2 years experience as a Lead or Supervisor. Any IT QA related certifications (CAST/CSTE/CMST/etc.

Successfully pass fingerprint background check prior employment verifications and reference checks; employment is contingent upon completion of the abovementioned process and the agencys ability to reasonably accommodate any restrictions.
Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R210207.12.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).

Among the many benefits of a career with the State of Arizona there are:
10 paid holidays per year
Paid Vacation and Sick time off 13 and 12 days per year respectively) start earning it your 1st day (prorated for parttime employees)
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
Other Leaves Bereavement civic duty and military.
A topranked retirement program with lifetime pension benefits
A robust and affordable insurance plan including medical dental life and disability insurance
Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
RideShare and Public Transit Subsidy
A variety of learning and career development opportunities

By providing the option of a fulltime or parttime remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

Lifetime Pension Benefit Program
Administered through the Arizona State Retirement System (ASRS)
Defined benefit plan that provides for lifelong income upon retirement.
Required participation for LongTerm Disability (LTD) and ASRS Retirement plan.
Pretaxed payroll contributions begin after a 27week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
Voluntary participation.
Program administered through Nationwide.
Taxdeferred retirement investments through payroll deductions.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.