MTS Sales Operations Manager

Job Profile

We are seeking a dedicated Sales Operations Manager to establish and lead a new Sales Operations team in MTSs London office. This role is crucial in supporting the MTS growth strategy. This role sits within the Business Development team within MTS.

Responsible for ensuring the efficiency and effectiveness of sales and client retention efforts globally. The role will increase sales productivity by producing consistent content in a timely manner. Key elements of the function include the management of data promotional content .ppt documents) performance reporting CRM commercial management and business productivity/efficiencies of daytoday process.

The ideal candidate must be detailoriented highly organised and processdriven with excellent followthrough capabilities. They should be a confident communicator who can effectively coordinate between clients and internal teams manage multiple priorities and maintain accurate client records. A genuine interest in fixed income markets and electronic trading platforms is essential and any prior experience in financial services operations or client support would be advantageous.

Key Accountabilities

Sales Operations

• Deliver sales methodology disciplines ensuring the efficiency & effectiveness of daytoday sales activities.
• Recognise develop & implement process improvements within the Sales organisation
• Drive pipeline management using CRM tools (D365
• Act as a delegate / trusted advisor to Sales leadership team
• Act as a liaison between internal teams (Product Membership Client Services) when dealing with client requests
• Drive endtoend client onboarding processes in collaboration with the sales and membership teams

Reporting MI & CRM

• Manage all sales data and critical KPIs to drive efficiencies and monitor performance
• Drive the evolution of data production to improve business intelligence whilst supporting regular business requests for information such as quarterly reviews
• Provide timely & trusted useful data to help drive sales & to make informed business decisions
• Lead build out and management of CRM (D365

Centralised Communications & Content

• Provide a toolkit repository for all sales managers as their critical source of content data and processes
• Support Marketing with the creative direction for client content offering a comprehensive library of stock content for front line use.
• Support sales team with client pitches/decks/proposals in a structured process ensuring efficient output and quality of content.
• Maintain strong awareness of competitor landscape

Knowledge Skills and Experience Required

• Strong operational mindset with excellent attention to detail and process management abilities
• Selfmotivated professional with a proactive approach to client service and problemsolving
• Team player with proven ability to collaborate across departments and contribute constructive ideas for process improvement
• Excellent communication skills with ability to interact professionally with clients and internal stakeholders
• Basic understanding of Fixed Income trading platforms and financial markets preferred
• Serviceoriented mindset with focus on client satisfaction and relationship maintenance
• Demonstrated ability to manage multiple priorities and work effectively under pressure
• Strong organisational skills with experience in documentation and recordkeeping
• Proficiency in CRM systems (D365 used within the Group) and Microsoft Office suite
• Experience in client support operations or account management roles preferred
• Bachelors degree required preferably in Business Finance or related field
• 25 years experience in financial services industry ideally in a client service or operations role

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race gender age citizenship religion sexual orientation gender identity or expression disability or any other legally protected factor. We value the unique talents of all our people who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks projects.