Data Analyst - Digital Delivery Team ING Hubs Romania
Data Analyst - Digital Delivery Team ING Hubs Romania
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Job Description
Discover ING Hubs Romania
ING Hubs Romania offers 130 services in software development data management nonfinancial risk & compliance audit and retail operations to 24 ING units worldwide with the help of over 1700 highperforming engineers risk and operations professionals.
We started out in 2015 as INGs software development hub a distinct entity from ING Bank Romania then steadily expanded our range to include more services and competencies.
Now we provide borderless services with bankwide capabilities and operate from two locations: Bucharest and ClujNapoca.
Our tech capabilities remain the core of our business with more than 1500 colleagues active in Data Management Touchpoint Channels & Integration Core Banking and Global Products.
We enjoy a flexible way of working and a highly collaborative environment where fair and constructive feedback is encouraged.
For us impact isnt a perk. Its the driver of our work.
We are guided and rewarded by a shared desire to make the world a better place one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you
The Mission:
As a Data analyst you will offer your data analytics expertise to our stakeholders ranging from client insight analytics for CJEs to creating a KPI report for WB MT. You act as the goto person for questions related to client data and digital data. Next to this you will be responsible for the design and delivery of a selfservice data analytics solution to enable our stakeholders to retrieve and analyse the data themselves. On top of this you will be help improve our WB MT digitalization KPI dashboard.
Your daytoday:
Even if youll start your day from the comfort of your home or drink your morning coffee in our offices garden your day will be quite similar when comes to tasks. Here are your daily responsibilities:
Design code experiment and implement models and algorithms to maximize client experience and business outcomes.
Clarify the underlying analytical models and relations to overall business performance execute quantitative analysis to create relevance for tribes customer service teams and front office colleagues.
Organize and manage various datasets around CX and digital channels.
Manage and optimize various reporting processes including reporting data feeds from our systems towards DIL.
You improve the process around data sharing with our stakeholders to ensure a higher degree of selfservice data analytics and data driven decision making.
You manage our vendor Webtrekk for our analytic data on the usage of our digital channels.
You work with Risk Compliance and Legal stakeholders to ensure the various data feeds comply with regulation and policies.
You contribute to the ING One Agile Way of Working and safeguard the Orange Code.
What you bring to the team:
Minimum of 2 years of professional experience in data analytics or customer research.
Excellent understanding of data analytics and takes and stimulates decisions based on data and facts.
Experience in managing largescale datasets from various sources.
You are able to visualize data using PowerBI and Excel.
You are a proactive thinker and have strong project and stakeholder management skills.
Excellent English communication skills and ability to craft findings and recommendations into the business language for your stakeholders;
You are an energetic motivating person who can work as part of a multidisciplinary team and who can also work independently think and act out of the box and take accountability.
Foreign languages: English (advanced); Dutch/French/Spanish/German are a plus
Education: Masters degree in Mathematics Economics Computer Science Information Management Engineering Statistics
If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it read the privacy notices on ourwebsite (make sure to scroll until you reach the Data Protection section/ Candidates tab).
Required Experience:
IC
Employment Type
Full-Time
