Spanish Bilingual Customer Service Experts
Spanish Bilingual Customer Service Experts
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Job Description
Now is a great time to join AllianceOne! As a subsidiary of Teleperformance AllianceOne provides employees the opportunity to be part of a global leader in contact center management with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.
Job Description:
We are AllianceOne a division of the largest BPO expert team in the market with a wide range of contact centre solutions technology and the highest security standards. We are here to welcome listen engage resolve and amaze. We care deeply about our clients and their customers allowing us to transform passion into excellence.
We are currently hiring inbound call centre/customer care representatives to interact with people to provide support and resolve account issues working to provide above average customer experience and a solution that will work for both the consumer and the organization we serve.
We value our call centre professionals by providing a competitive base hourly rate and excellent commission structure along with paid training provided to set you up for success!
PAY:$17.70/hour monthly incentive potential
Customer Care Representatives can earn an additional monthly performance incentive of up to $455.00!
In addition upon graduation from the training program Customer Care Representatives are eligible for a bonus of $150.00!
HOURS: 37.5 hours per week (MondayFriday Must be available for any shift between 8:00am 8:00 pm)
TRAINING: Monday through Friday 11:00am 7:00 pm
LOCATION: 75 Eglinton Ave E Toronto ON M4P 3A4
QUALIFICATIONS:
Minimum 1 year 12 months) of call center experience or equivalent experience
Excellent English and Spanish communication skills (Written and verbal)
Computer savvy
Team player with problem solving analytical and communication skills
Good typing/keyboarding skills must be able to type minimum of 25 WPM
Strong ability to navigate multiple systems while speaking with customers
Works well in team setting
Be open to coaching
Top qualified candidates will have prior experience working with:
US based customers experience in auto finance and/or familiarity and success with NPS or ESAT surveys
REQUIREMENTS:
A clear criminal background check is required prior to start date.
Prior to joining we must be able to obtain employment reference check from employers in Canada or the United States for the last 12 consecutive months.
#ZRPSG
If you like wild growth and working with happy enthusiastic overachievers youll enjoy your career with us!
AllianceOne is an equal opportunity employer. Our organizational values stress the importance of diversity fairness and trust. We will accommodate candidates in accordance with the Ontario Human Rights Code for all employment activities including the recruitment process.
AllianceOne Ltd is committed to accommodating persons with disabilities throughout both external and internal recruiting activities. Applicants requesting accommodation will be consulted about their needs and appropriate accommodation will be provided.
Questions
- Please review our privacy notice available at the following www.allianceoneinc/careers
- For additional information on AllianceOne visit our website atwww.allianceoneinc
Employment Type
Full-Time
