Manager Salsify Services

The Opportunity

What You Will Do:

• Develop and execute strategies to drive revenue growth for Salsify support services aligning with overall organizational goals and objectives. Strategies should include both new business as well as the retention and expansion of existing contracts.
• Act as a subject matter expert and provide precontract support to the sales team as a key technical resource addressing client inquiries concerns and technical requirements.
• Assist in contract negotiations reviewing terms and conditions providing insights and makingrecommendations to ensure alignment with service capabilities and client expectations.
• Collaborate and provide training to the sales team to develop and refine commercial service packages to effectively communicate and position our offerings to prospective clients.
• Stay updated on industry trends market dynamics and competitive landscape to identify new opportunities for service package enhancements and differentiation.
• Foster strong relationships and partner with Salsify to identify and evaluate potential capabilities technologies and resources to boost team performance and productivity
• Act as the first point of contact for Salsify client escalations providing guidance and support to direct reports resolving issues and ensuring client expectations are met.
• Track the progress and utilization of hours against client contract obligations and ensure that were ontrack to fulfil hours before contract end or that team members are proactively suggesting ways to utilizehours to drive impact for clients.
• Lead and drive continuous improvement initiatives within your area of ownership identifying opportunities to streamline processes drive efficiency and improve operational performance
• Actively participate in leadership team meetings contributing ideas perspectives and solutions to drive positive outcomes and address challenges or opportunities within the organization.
• Build relationships across the leadership team and organization to advocate effectively for your teams needs and to understand how your team can support crossfunctional client contracts.
• Lead and manage a team of solutions architects by setting clear performance expectations and goals for team members conducting regular checkins evaluating performance and providing consistent feedback to drive individual and team success.
• Own and maintain onboarding and ongoing training materials that effectively introduce new hires to the organization departmental processes and build the Salsify skills required to service clients.
• Support tracking team member workload capacity track contract hour utilization assign account team members to new contracts transition accounts as needed and provide rationale for incremental hiring requests.

Who You Are:

• You have 35 years of experience managing Salsify clients and relationships
• You have experience leading and managing a high performing team youre comfortable with providing coaching and feedback to team members as they grow and develop
• You are able to assess gaps and allocate resources
• You can work crossfunctionally with technical and nontechnical teams across all levels
• You have exceptional communication (written and verbal) and presentation skills
• You have phenomenal organizational skills and can prioritize many ongoing tasks at once
• You have strong critical thinking conflict resolution and problemsolving skills
• You thrive in a fastpaced environment
• Experience within eCommerce digital marketing or CPG is considered a strong asset