Associate Operation Analyst

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver bestinclass payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Responsible for the analyzing of system performance to ensure optimal processing efficiency. Works closely with IT Technical and Application Support teams in identifying and resolving processing issues. Develops and administers multiple software packages involved in the analyzing of system and batch performance. Performs problem determination analysis and executes corrective action. Creates and maintains various analytical reports utilized by both technical and business owners. Supports all Business Continuity activities. Provides operational support for all conversion/deconversion activities. Communicates with both internal/external clients.

What Part Will You Play

• Engages escalates and communicates notifications as needed to level 3 technical support management and critical incident management. Opens and manages bridge calls for technical teams to gather and begin working towards restoration and/or resolution.
• Provides communication for responses for the resolution of clientimpacting issues and for the identification of action plans. Assesses incident criteria to determine if formal root cause analysis is needed. Liaises with internal technical resources and provides technical feedback for communication to internal and external clients.
• Ensures all change activities are appropriately planned authorized and executed following relevant internal methods processes and procedures.
• Participates in the continual service improvement process by providing feedback concerning their role to enhance existing process and service.
• Assists with the administration of automation products applications and business processes.
• Assist with identification of tuning opportunities to improve runtime optimization and work with the business/ application team to remedy issues.
• Assist in gathering data needed to maintain a continuous line of communications keeping internal partners informed of all critical issues.

What Are We Looking For in This Role

Minimum Qualifications

• Bachelors Degree; Relevant Experience or Degree in: Information Technology or Business related study; relevant experience in lieu of education
• Typically Minimum 1 Years Relevant Exp
• Information Technology Field and/ or Bankcard Industry

Preferred Qualifications

• Strong Knowledge of Mainframe Operating system (IBM Z OS)
• Experience with JCL(job Control Language)
• Familiarity in incident management tools.
• Understanding of SFTP protocols.
• 1 Years Relevant Exp
• Operations experience with CA7 Mainframe JCLBMC or IBM suite of products.
• Willingness to work in shifts.

What Are Our Desired Skills and Capabilities

• Skills / Knowledge Developing professional expertise applies company policies and procedures to resolve a variety of issues.
• Job Complexity Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
• Supervision Normally receives general instructions on routine work detailed instructions on new projects or assignments.
• Multi tasking Ability to multi task and adapt to several projects at time.
• Mainframe/distributed experience Ability to understand concepts of mainframe and/or distributed work and processes tied to them.
• Monitor and Execute batch jobs as per schedules using tools CA7 and Control M.
• Ensure jobs complete successfully and resolve issues promptly to maintain uptime.
• Identify and troubleshoot batch failure or system errors.
• Escalate unresolved issues to the appropriate team while ensuring timely resolution.
• Perform routine checks to ensure the health and stability of mainframe system.
• Monitor system performance and resource utilization.
• Maintain up to date documentation for standard operating procedures (SOP)and batch process.
• Generate and share periodic status report with stakeholders.
• Continuously identify areas for improvement in batch processing environment.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .