Digital Tooling Analyst

ABOUT US
At HUB International we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals families and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn grow and make a difference. Our structure enables our teams to maintain their own unique regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is the 5th largest global insurance and employee benefits broker providing a boundaryless array of business insurance employee benefits risk services personal insurance retirement and private wealth management products and services. With over $5 billion in revenue and almost 20000 employees in 600 offices throughout North America HUB has grown substantially in part due to our industry leading success in mergers and acquisitions.

Job Overview Digital Platform Tooling Analyst

The Digital Platform Tooling Analyst will support our Transactional Lines business as it continues its growth. This position requires technical support ownership technical expertise and collaboration with Product Owners Software Developers and Architects QA Product Designers IT Security and Infrastructure Call Center operations internal Business Partner Management and PMO functions.

This candidate will work with digital systems to design develop and integrate various forms of tooling to assist in automation orchestration monitoring and other Information Technology digital platform engineering tasks. This candidate will also provide customer support triage alerts or issues raised by our customers staff or monitoring tools and provide support and assistance to those utilizing our suite of tools.

Key Responsibilities:

• Provide technical support to our customers (mainly through our internal ticketing system)
• Track and document all customer support communication escalations and resolutions
• Triage issues perform and document root cause analysis and implement possible solutions (either independently or by leveraging crossteam efforts and internal resources)
• Identify and recommend potential technical improvements (e.g. upgrades designs changes) and engineer possible solutions
• Develop and maintain technical documentation requirements processes and workplans
• Design configure optimize test and maintain our tooling platforms (including monitoring alerting issue tracking documentation and other cloudbased support tools)
• Engage with our product management team and software engineers about issues with our digital platforms
• Engage with management regularly with reports on project status activities and achievements
• Utilize your strong analytical problemsolving and multitasking skills
• Additional responsibilities may be applicable

Required Qualifications:

• Experience in a technical support role within a software development organization
• Knowledge of Azure and AWS cloud infrastructure
• Knowledge of APIs and API calls
• Knowledge of SQL querying
• Ability to define goals and work independently towards them as well as helping to define the goals for your team members
• Strong analytical troubleshooting and problemsolving skills
• Strong capability to multitask and handle multiple work efforts at once
• Demonstrated ability to collaborate and communicate proficiently (both verbally and in writing) with internal and external teams across all layers of the organization including virtual team members across multiple time zones
• Desire to learn
• Experience with Microsoft Office tools and SharePoint

Preferred Skills & Experience:

• Experience with Dynatrace Atlassian tools (Jira Confluence etc. and Okta
• Experience with PowerBI and developing PowerBI reports
• Experience with PowerShell
• Knowledge of Google Cloud platforms
• Background in the insurance industry

Education and Additional Details:

• Required Education/Experience: 5 years of relevant technical education and/or work experience (a completed 4year Bachelors Degree in technology is a plus)
• Required Travel: Up to 10
• Employment Type: FullTime Exempt
• Location: This position reports to Chicago on a preferred hybrid schedule but candidates based anywhere in the U.S. or Canada (i.e. remote/virtual) will be considered.

Join a Winning Team at HUB International

Do you thrive in an innovative collaborative and clientfocused work environment Are you passionate about driving change in a growing and evolving organization At HUB youll be part of a dynamic community that fosters learning growth and transformation. Apply today and be a part of our journey toward redefining the future of insurance technology!

Although this position reports into Chicago on a preferred hybrid schedule candidates based anywhere in the U.S. or Canada will be considered.

JOIN OUR TEAM
Do you believe in the power of innovation collaboration and transformationDo you thrive in a supportive and client focused work environmentAre you looking for an opportunity to help build and drive change in a rapidly growing and evolving organizationWhen you join HUB International you will be part of a community of learners and doers focused on our Core Values: entrepreneurship teamwork integrity accountability and service.

Disclosure required under applicable law in California Colorado Illinois Maryland Minnesota New York New Jersey and Washington states: The expected salary range for this position is $80000 to $10000and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role we encourage you to submit your application. By doing so we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paidtimeoff benefits such as vacation sick and personal days and eligible bonuses equity and commissions for some positions.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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