Partner Manager
Partner Manager
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Job Description
You Lead the Way. Weve Got Your Back.
With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.
At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.
Join Team Amex and lets lead the way together.
This exciting London based role is focused on growing UK & European small merchant coverage and revenue through third party partnerships. Our strategy is to do this through Payment Facilitation (Payfac) partnerships. Every year we secure new Payfac partnerships and in parallel were working hard to grow coverage across our existing partner base.
Our partners operate in a high growth dynamic environment offering pioneering payment solutions across several channels including eCommerce Point Of Sale/mPOS and In App.
How will you make an impact in this role
- Portfolio management and growth Establishing strong relationships with our fastgrowing base of small and medium Payment Facilitators working with them to increase our overall share of business volume.
- Drive existing and new growth opportunities to increase AXP coverage and billings through understanding of the partners business and identifying key growth opportunities e.g. gap closure.
- Contract negotiation Negotiate contracts to maximize the commercial opportunities available leading partner facing negotiations and developing the negotiation strategy to ensure the best possible outcome for AXP.
- Compliance & Regulation Work to ensure ongoing compliance with UK & European Regulatory framework AXP Policy and Contractual terms.
- Working alongside a wide range of internal stakeholders to manage the daytoday relationship with Partners including Risk Pricing Servicing Legal Compliance Policy the global strategy teams etc.
Minimum Qualifications:
- Experience of managing 3rd party relationships to achieve win:win outcomes.
- Understanding of the Payment Facilitator space and the value they offer.
- Excellent relationship management skills. The ability to establish and maintain strong relationships built on credibility and trust with a broad network of contacts within partner organizations (incl. C suite).
- Ability to clearly articulate the American Express value proposition.
- Comfortable working in a highly dynamic fast paced and evolving environment.
- Industry expertise demonstrate knowledge and understanding of the European Payment Facilitator and payments landscape and use this knowledge to grow new and existing partnerships.
- Highly focused on achieving results and delivering against annual targets. The candidate must be able to identify and deliver quick wins to drive scorecard results and also demonstrate tenacity and focus to drive results through long cycle times.
- Strong communications skills; must be comfortable working with senior leaders both within AXP and externally to influence decisions and drive change.
- Problemsolving skills much of this role is rapidly changing and evolving so it requires innovative thinking and the ability to rapidly develop and adapt strategy as circumstances change.
- Financial acumen key elements include innovative commercial constructs margin and revenue analysis.
- Ability to operate effectively within a global matrix organization sharing knowledge best practices and collaborating to drive greater alignment and streamlined processes.
We back our colleagues and their loved ones with benefits and programs that support their holistic wellbeing. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financialwellbeing and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
Required Experience:
Manager
Employment Type
Full-Time
