Breakfast HostHostess
Breakfast HostHostess
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Job Description
Additional Information: This hotel is owned and operated by an independent franchisee YogiMahesh Corporation. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
Summary: The Breakfast Host/Hostess is responsible ensuring the highest level of guest satisfaction by offering friendly attentive service while maintaining the breakfast buffet.
Essential Duties and Responsibilities:
Sets up and maintains breakfast area prior to and during the breakfast hours including:
Position all breakfast food and supplies on breakfast bar to ensure it is eye appealing consistent with brand standards and is convenient to serving the guests
Replenish foods as needed keeping everything stocked fresh and hot if necessary while considering the number of guests and breakfast closing time
Brew fresh coffee and tea regularly
Keep breakfast bar and breakfast room clean as guests enter and depart
Monitor guests satisfaction
Complete closing checklist after hours including:
Sanitize counter tables equipment and utensils
Break down and store food with labels to ensure freshness and minimize waste
Clean all equipment and machines: waffle toaster microwave refrigerator coffee juice etc.
Restock and set up as much of the breakfast area as possible
Vacuum carpets
Clean and mop all hard flooring
Remove trash
Clean all parts of tables and chairs
Dust all items in the lobby
Completes food and supply inventories
Ensures all food and beverage orders away as directed dating all items
Ensures proper and safe use of cleaning chemicals
Clears off and wipe tables vacated by guests as soon as possible
Welcomes and interacts with guests providing prompt customer service
Complete necessary and routine food and health safety certifications and training
Follows all food safety and handling procedures as outlined by the hotel federal state and local laws
Sets up food and beverages when needed in the meeting rooms
Performs all other duties as may be assigned
Customer Service Manages difficult or emotional client and employee situations; Responds promptly to client and employee needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meets commitments
Safety The employee is safety conscious about the work environment and equipment. The work area is free of debris to prevent trip and slip hazards. All products and equipment are stored in its proper location. All safety guards and other safety devices are in its proper location are functional and utilized effectively on a consistent basis. Standard operating procedures safety work rules and good general manufacturing practices are followed on a daily basis.
Oral communication speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Problem Solving Identifies and resolves problems in a timely manner; Develops alternative solutions;
Uses reason even when dealing with emotional topics.
Professionalism Approaches others in a tactful manner; Reacts well under pressure
Time Management Prioritizes work activities; uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
This company is an equal opportunity employer.
frnch1
Employment Type
Full-Time
