Client Service Analyst
Client Service Analyst
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Job Description
Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver bestinclass payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
OMR (Option Maintenance Requests) keying and verification support is needed for Consumer and Commercial TS1 and TS2 OMRs. Assist with Option Maintenance Requests (OMR)alongside the System Options Specialist Team. Maintains and validates high risk monetary and performance related system option changes focusing on timeliness and accuracy. Identify opportunities to improve efficiency and productivity by modifying existing processes and workflows introducing automation and developing new performance standards and metrics and promote the adoption of industry best practices. May support a wide variety of operational activities. Undertakes work requiring basic application of acquired business or operational skills and knowledge and the principles of the primary discipline. Proficient in Excel.
What Part Will You Play
- Learns the industry system module and product
- Learns to analyze and evaluate clientinitiated changes including options maintenance requests through client consultation while learning best practices and how to conduct internal research. Will perform maintenance on accounts. Verifies system changes made and ensures the outcome is accurate.
- Learns about the client and begins building credibility through knowledge of systems and product functionality.
What Are We Looking For in This Role
Minimum Qualifications
- Typically Minimum 2 Years Relevant Exp
- Bachelors Degree
- Relevant Experience or Degree in: Bachelors degree or the equivalent of training and experience
- Proficient in Excel
- Working schedule would coincide with US hours to start 2:00pm 10:00pm CET
- Occasionally acts as 24x7 first line Service Desk support
Preferred Qualifications
- Experience in the credit card industry
What Are Our Desired Skills and Capabilities
- Skills / Knowledge Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
- Job Complexity Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.
- Supervision Normally receives detailed instructions on all work.
- Problem Solving Ability to solve problems using experience and good judgment
- Effective Communication Demonstrated effective written and oral communication skills
- Technical Aptitude Ability to understand and communicate technical changes in easytounderstand business terms
- Language Skills Advancedknowledge of English written and verbal(C1 C2
- Language Skills Intermediate knowledge of Polish written and verbal (B1B2
What will you get from us:
- working in a global environment with international marketfocused projects
- using English language on daily base
- private medical care
- onboarding training in first days of work you will get to know our company better
- training for employees: with us you will develop your professional and personal potential
- lunch pass/Pluxee
- multisport cards at preferential prices
- possibility to join a group UNUM life insurance
- possibility of remote work
- fresh fruits every Wednesday and delicious coffee from Praska Palarnia every day
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .
Required Experience:
IC
Employment Type
Full-Time
