Field Supervisor-KAUKAUNA WI
Field Supervisor-KAUKAUNA WI
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1 Vacancy
Job Description
Country: United States (US)
Location: KAUKAUNA Wisconsin (USWI)
Location details:
At Konecranes we believe that great customer experience is built on the people behind the Konecranes name people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do we do with passion and drive.
We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
POSITION TITLE: Field Supervisor
REPORTS TO: Service Manager or Branch Operations Manager
PRINCIPAL RESPONSIBILITIES
90 95 hours billable per week
Supervise Field Operatives reinforcing Safety and Quality Control conducting Spot Audits and assisting in the Customer Consultation process in remote locations without a local Service Manager or Branch Operations Manager
Conduct Observation Based Safety Checks
Perform vehicle safety and satellite shop inspections where facilities exist.
Ensure PACE driving habits are being used by all drivers.
Participate in safety related investigations.
Work closely with Inside Sales team by forwarding sales leads collect needed information for repair quotes including verifying accurate and complete information from field operatives.
Conduct and document weekly Toolbox Talks
Provide technical support mentorship and direction to Field Operatives
Serve as Project Manager on larger projects
Assists in training & evaluation of Field Operatives.
Receive and screen calls from all Field Operatives and Inspectors. Relay any information needed to Planners.
Resolve complex technical problems
Coordinate schedule with Planners.
Stage organize and verify equipment and parts for jobs where needed.
Complete customer visits within the territory to collect information needed for projects quotes for jobs & service requests.
Perform field work including but not limited to; repairs inspections oncall work troubleshooting project management installations and warranty work.
Assist Service Manager as needed with customers or people needs
Responsible for SP08 & SP09 onsite job management. Monitor and report any potential warranty request to the TOM prior to performing work
OTHER REQUIREMENTS: Must have and maintain a good driving record including a valid drivers license. Must be willing and able to work off the ground often at heights. Must be able to work varying overtime as required by customer demand be available for on call as part of the service office rotation and be able to travel and work out of town on occasion.
Must be able to frequently lift up to 25 lbs. Must be able to lift up to 50 lbs. on a daily basis. Must be able to lift up to 75 lbs. on occasion. Must be able to lift 100 lbs. on a rare basis. This position requires frequent climbing balancing stooping/crouching and overhead reaching. This position requires occasional pushing pulling kneeling and crawling. This position will be inside approximately 90 of the time and outside approximately 10 of the time. This position will be frequently exposed to heat cold noise and heights.
Konecranes is a worldleading group of Lifting Businesses serving a broad range of customers. We are truly a global company with 16900 employees at 600 locations in 50 countries. For over 80 years we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
Required Experience:
Manager
Employment Type
Full Time
