Head of Strategic Accounts
Head of Strategic Accounts
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-04-2025
Job Description
About Us
Canary Technologies is changing the game for hotels with modern software powered by Canarys hospitalityspecific AI platform.
Canary is utilized by 20000 hoteliers in 90 countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham Marriott IHG Four Seasons Rosewood and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500 company a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work and is backed by top Silicon Valley investors like Y Combinator FPrime and Insight Ventures.
Join us in shaping the future of hospitality!
About the Role
Canary Technologies is seeking a Head of Strategic Accounts to own and grow strategic relationships with our largest customers. In this role you will serve as the primary commercial point of contact for enterprise accounts ensuring they achieve maximum value from Canarys solutions while driving expansion opportunities. Youll work closely with our Enterprise Customer Success team to deliver seamless deployments identify areas for growth and position Canary as a longterm strategic partner.
This role is perfect for a customercentric leader who thrives in engaging senior decisionmakers developing tailored growth strategies and advocating for customer needs across internal teams. If youre passionate about digital transformation and have a strong track record of expanding enterprise accounts wed love to hear from you.
Responsibilities
- Own the commercial relationship with enterprise customers serving as the primary contact for business discussions while collaborating with the Enterprise Customer Success Manager to ensure seamless deployments and value realization
- Drive expansion opportunities by identifying and executing upsell and crosssell initiatives leveraging strong relationships to grow Canarys footprint within existing enterprise accounts
- Engage senior decisionmakers across operations IT finance procurement and other departments to align Canarys solutions with their strategic objectives
- Champion business transformation initiatives by proactively identifying gaps inefficiencies and opportunities where Canary can deliver valuesometimes introducing ideas that customers havent yet considered
- Lead strategic account planning collaborating with internal teams to develop tailored growth strategies for enterprise clients ensuring longterm retention and revenue expansion
- Advocate for enterprise customers working crossfunctionally with Product Marketing and Sales to influence product development and gotomarket strategies based on customer needs
- Monitor deployment success metrics and leverage customer data to proactively identify engagement gaps areas for improvement and opportunities for further investment
- Serve as a trusted advisor providing thought leadership and strategic recommendations to enterprise customers positioning Canary as an indispensable partner in their digital transformation journey
- Stay ahead of industry trends and competitive movements within the hospitality sector to help shape Canarys enterprise strategy and maintain a cuttingedge approach to customer success
Qualifications
- BA/BS degree required
- 5 years of experience in Enterprise Account Management or Customer Success preferably in hospitality technology or SaaS
- Proven ability to lead manage and deliver largescale projects while ensuring business outcomes for enterprise customers
- Excellent clientfacing and internal communication skills with the ability to navigate complex organizations and engage seniorlevel stakeholders
- Strong business acumen with the ability to identify revenue expansion opportunities and align solutions to customer needs
- Problemsolving mindset and willingness to take a handson approach to ensure customer success
- Experience in strategic account planning and managing multithreaded relationships within enterprise organizations
- Project Management Professional (PMP) certification is a plus but not required
We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month.Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York San Francisco or Dallas when they choose and are provided a travel stipend for doing so. Spend time working with the team in their office and use the rest of your time exploring a new city!
Personal Travel Reimbursement:If you stay at a hotel that Canary works with we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit employ train compensate and promote talent regardless of race religion ethnicity national origin citizenship gender gender identity sexual orientation age veteran status disability genetic information or any other protected characteristic.
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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