Field Experts - Spring 2025
Field Experts - Spring 2025
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Job Description
Excited to grow your career
We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply!
Our people make all the difference in our success.
Job Description
FIELD EXPERT PROGRAM
- To see all available TE OpX and TE/OpX positions please see Open Field Expert Positions. Carefully review the seasonality language requirements and additional position details for the role(s) you are interested in.
- For full information on the Field Expert role responsibilities and benefits please review theField Expert Handbook.
- This application closes on April 11 2025.
Who You Are
Field Staff who seek growth look for more responsibility want to contribute to the quality have an impact on our trips and regions and embody our TE Criteria and OpX Criteria.
Requirements(What Youll Need):
- Trip Leader Performance must be 25 or greater with a minimum of 20 guest evaluations
- If you have fewer than 20 evals your LPF must be 40 or greater with a minimum of 3 trips led.
- Eye for Quality ability to improve trip quality (TE) and regional quality (OpX)
- Trip leading TPS and/or personal experience in the region
- Cultural knowledge and understanding of the region
- Working knowledge of Office 365 systems: Teams Outlook OneDrive SharePoint Microsoft Word/Excel
- Ability to meet deadlines and work independently
- Timely and responsive with communication
- Meets language requirements for the region
- Biking TEs and OpXs must be tested Proficient or higher in bike skills.
- Twoyear commitment is highly recommended and preferred
- Meeting minimum scheduling availability requirements
The primary job of a Field Expert is to remain in the field as a Trip Leader or TPS. This requires excellent planning and time management skills especially during peak periods of the year.
- Quantity of trips to be determined depending on timing volume Regional Director (RD) Regional Field Lead (RL) or Field Lead Operations (FLO) input
- Time off will be reviewed by RD RL or FLO in advance to allow for planned coverage by a Quality Torch
- Complexity of the role (number of products/versions and departures for TEs and number of units and departures for OpXs) subject to change from season to season based on growth demand and business needs.
TE JOB DESCRIPTION
A Trip Experts objective is to maintain and improve the quality and value of their trip(s). Trip Experts are asked to view their trip through the eyes of our guests. How do our guests perceive the elements of the trip Should we be adding activities or upgrading hotels Are we paying too much for something that the guests do not perceive as having a high value Trip Experts serve as our local ontheground experts. They develop and maintain relationships with suppliers propose/review trip changes and review marketing materials contracts and costs. They collaborate with their RD and RL to make their itineraries the best they can be. A TEs main deliverables are broken into three projects: Presearch Quality Assessment & Search PreSeason Updates. These projects align with other business timelines and carve out time for TEs to assess the quality of their trip research new options develop supplier relationships and keep the product portal (soon to be Ascent) up to date.
TE Job Responsibilities
Primary Duties:
- Work closely with the RD and RL to understand and advise on current trip itineraries and trip improvements
- Maintain successful relationships with hotels and other suppliers
- Serve as the Backroads field representative and resolve issues as they arise in the field
- Maintain accurate and complete product portal (soon to be Ascent) itineraries GPS routes and On Trip App information
- Complete weekly quality review of trip feedback and bring trends to RL and RD as well as feedback to suppliers as needed
- Timely completion of Travel Planner and web page review. Review for accuracy and quality to ensure both capture the details and the spirit of the trip
Presearch Primary Duties:
- Timely completion of Desk & Field Presearch to set the season and field staff in your region up for success
- Prepare for Field Presearch by connecting with RL and RD setting up meetings with suppliers and creating a Field Presearch plan
- Review Product Portal (soon to be Ascent) and incorporate updates from Field Presearch in order to ensure that information is complete and accurate
- Review and update field staff resources such as Emergency Resources FAM guide Prep Day Checklist.
- Review and update guest resources such as On Trip App and Travel Planner
Quality Search Primary Duties:
- Timely completion of midseason Quality Assessment and Quality Search effort
- Problemsolve currentyear quality issues
- Reflect on trip quality and research future year quality improvements
PSU Primary Duties:
- Timely completion of PreSeason Updates (PSUs)
- Review trip itineraries and incorporate updates from Field Presearch in order to ensure that information is complete and accurate
- Ensure all products for the following year are built out in Product Portal (soon to be Ascent). This entails reviewing and updating information used for contracting selling your trip and setting up leaders to lead your trip.
- Review and update field staff resources Emergency Resources FAM guide Prep Day Checklist.
- Review guest resources. This includes GPS routes and On Trip App experience which must be created and updated for the following year.
- Capture changes to itinerary and notes for next year in Regional Team Channel
OPX JOB DESCRIPTION
An Operations Experts objective is to maintain and improve the quality of our regions. From the opening to the closing of the region OpXs are responsible for facilitating a smooth and costeffective experience for all field staff that pass through. In addition to the primary role as TPS or Trip Leader this encompasses welcoming Field Staff entering the region educating them on the systems created overseeing all aspects of field house and overflow accommodations establishing a storage space and maintaining that space and all Backroads equipment in an organized manner. The role as an OpX is as much about working with people as it is about working with equipment whether coordinating with the Ops team in that hub helping field staff solve logistical issues while on trip or collaborating with Field Staff in the region to refine systems. Part of the mission as an OpX is to work toward constantly improving the region so that Backroads can deliver incredible experiences to guests through a balance between cost of projects and quality improvements that come from them.
OpX Job Responsibilities
Primary Duties:
- Work closely with theFLO and Operations Hub
- Ensure all Backroads operations policies are followed and new initiatives are implemented
- Actively communicate with field staff entering working in and departing the region
- Maintain all equipment bikes and Backroads possessions
- Coordinate with staff during the arrival and departure of all vans trailers bikes unit equipment
- Coordinate regional bed bookings and overflow
- Communicate transportation needs (i.e. rental cars for FAMs trips GRAFs) with FLO
- Educate field staff on systems and processes within the region
- Act as the regional point person for landlord relations
- Receive feedback from field staff and suggest improvements to FLO implement as needed
Region Set Up Primary Duties:
- Find field house and storage if FLO hasnt already or if there is overflow needed
- Create and update regional documents: RON Welcome Doc Unit Schedule other regionspecific.
- Ensure that all utilities and cleaning services are set up billed and paid for in a timely manner
- Set up and stock inventory for field house storage and office spaces
MidSeason Maintenance Primary Duties:
- Coordinate the arrival of roving mechanic in midseason
- Coordinate midseason maintenance including inventorying all the bikes and equipment in region and requesting equipment from the hub
- Coordinate van and trailer maintenance as needed
End of Season Primary Duties:
- Update RON
- Close down field house storage and office spaces
- Ensure that all utilities and cleaning services are closed down
- Return all necessary equipment to the hub
Employment Type
Part-Time
