System Administrator
System Administrator
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Job Description
In 2023 TechGen and Aligned Technology Solutions both awardwinning Managed IT Service Providers merged forming the premier company of Teal. Teal is an advanced IT services that assists small to mediumsized organizations in strategically leveraging their technology. With roots dating back to 2000 the company differentiates itself from its competition through worldclass concierge service businessfocused support and sophisticated cybersecurity and compliance knowledge. Our employees are empowered to explore their creativity pursue their passions and achieve personal growth through their work experience with us. Teal is committed to fostering an environment in the workplace that promotes diversity equity and inclusivity where all employees are valued respected and provided with equal opportunities.
We are looking for an individual who:
- Loves helping people
- Is committed to excellence
- Is forward thinking
Job Overview: Under the direction of the Vice President of Service carries out the vision of client service for Teal by setting up and maintain computer systems ensuring that computers within the network and the server are running smoothly and securely. Responsibilities include troubleshooting hardware software and networking issues as well as ensuring that all computing operations run with optimal performance and security. To be successful in this role the Systems Administrator should possess an excellent ability to solve problems using their indepth understanding of information systems and computing solutions. The best system administrator will also be a team player willing to handle all support requests with courtesy and professionalism by performing the following duties.
Essential Functions
- Configuring and maintaining networked computers including hardware system software applications and other critical systems.
- Ensuring data is stored securely and backed up regularly.
- Implementing diagnosing and resolving hardware software networking and system issues when they arise including but not limited to the following technologies:
- Microsoft Azure HyperV Server Virtualization
- Microsoft Serverand other Operating Systems
- Active Directory Group Policies
- Active Directory Security
- Microsoft O365 and M365
- TCPIP Networking
- Backup and Disaster Recovery Solutions
- Cisco ASA and Meraki Firewalls VPNs and Security Solutions
- Systems Management Tools
- Replacing and upgrading defective or outdated components when necessary.
- Monitoring system performance to ensure everything runs smoothly and securely.
- Resolve escalated issues from the Help Desk team and provide technical mentorship.
- Documenting any processes which employees need to follow in order to successfully work within our computing system.
- Maintain professional appearance and conduct at all times.
- Adheres to company work practices.
- Establishes and maintains effective working relationships with colleagues clients vendors and management.
- Documents work processes as required.
- Performs other duties as assigned.
Qualifications
- High school diploma; 12 years related experience and/or training; or equivalent combination of education and experience.
- Excellent customer service skills and can do attitude.
- Past experience administering serverside technology and networked computing systems.
- Ability to prioritize a wide range of workloads with critical deadlines.
- Highly responsive.
- Excellent oral and written communication skills. Ability to read/speak/write at a high level. The role requires high level written communication skills.
- Ability to document work and maintain accurate records.
- Resourceful the ability to figure things out.
- High attention to detail.
- Maintain a professional appearance demeanor and teamoriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each and every client.
- Punctual dependable goal oriented and able to receive constructive coaching.
- Adherence to privacy regulations and privacy considerations for clients.
- Ability to communicate effectively in the English language inperson by phone or in writing.
- Experience and skills with Microsoft Technologies include AD Exchange Outlook and Office; Mac OS; smartphones (IOS/Android troubleshooting); Google Apps; Office365; LAN device configuration and basic networking knowledge.
- Must be able to successfully pass a criminal background check.
Benefits
- Competitive salary and performancebased incentives.
- Comprehensive benefits package including paid time off paid holidays health dental vision life insurance disability and retirement plans.
- Ongoing professional development and training opportunities.
- Collaborative and supportive work environment.
- Opportunity to work with cuttingedge technologies and gain handson experience.
The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties responsibilities or requirements.
TEAL IS AN EQUAL OPPORTUNITY EMPLOYER
Required Experience:
Unclear Seniority
Employment Type
Full-Time
