Technical Support Specialist
Technical Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Technical Support Specialist
Position Summary
We are looking for a Technical Specialist with a passion for product design development and customer engagement and a proven track record of supporting service technicians. Candidates are skilled at understanding electric vehicle technical functions and administering indepth technical support to remotely based technicians. Candidates also bring a history of working with product engineering and manufacturing teams to create tools to educate and advance the knowledge of vehicle diagnostics and repair.
Position Responsibilities
- Assist technicians via phone video call or in person with diagnosis and repair
- Creation and ownership of technical training materials including Troubleshooting Guides R&R instructions Service Manuals Special Production Instructions Retrofit Instructions etc.
- Administering technical training for new Orange EV hires and customers
- Daily Technical support of Orange EV Field Service and Customer Technicians
- Handson collaboration with Manufacturing and Service Team Members
- Working integrally with the Product Engineering Departments on current and future product programs
- Service Diagnostic Computer and Tooling setup
Position Qualifications
- 3 years of Automotive or related technical experience
- A bachelors degree in a related field preferred
- Excellent Organizational and Public Speaking Skills
- Problem solver adept at troubleshooting and resolving issues
- Proficient with Microsoft Office Applications: Word Excel and Outlook
- Technical Writing Experience is a plus
- Computer and Software Setup Experience a plus
Physical Requirements
- The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation:
- Work is performed in an office and production environment and requires the ability to operate standard office equipment keyboards and technical and service equipment.
- Work in a stationary position up to 75 of the time
Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment.
EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity
Required Experience:
Unclear Seniority
Employment Type
Full-Time
