IT Support Analyst 2

The IT Support Analyst 2 is responsible for all first level IT support to internal stakeholders (e.g. troubleshooting of incidents escalation based on incident management procedures handling of IT requests and user administration). This role helps to establish the IT Service Desk and participates in projects within IT. The IT Support Analyst 2 drives excellent service delivery and processes within IT while collaborating with other FDB sites domestically and globally to ensure alignment across key areas

Follow Your Genki to North Americas largest stateoftheart Life Science Manufacturing Facility & CDMO

The work we do at FUJIFILM Diosynth Biotechnologies has never been more importantand we are looking for talented candidates to join us. We are growing our locations our capabilities and our teams and looking for passionate missiondriven people like you who want to make a real difference in peoples lives. Join FUJIFILM Diosynth Biotechnologies and help manufacture the next vaccine cure or gene therapy in partnership with some of the most innovative biopharma companies across the globe. We are proud to cultivate a culture that will fuel your passion energy and drive what we call Genki.

Join us

We are growing our locations and are investing more than $2 billion into establishing a newlargescale manufacturing site for biopharmaceuticals in the United States to accelerate the growth of our Bio CDMO (Contract and Development Manufacturing Organization) business. This will be the largest endtoend cell culture CDMO provider in North America.

The new site will offer endtoend solutionsto our customers looking to manufacture biopharmaceuticals in the US. In addition to drug substance manufacture it will alsoprovideautomated fillfinish and assembly packaging and labeling services. The new stateoftheart facility is located in Holly Springs North Carolina United States.

What Youll Do

• Provides technical support to customers on standard operation of core systems.
  
• Analyzes inquiries and participates in oncall rotation for critical incident management.
  
• Determines the appropriate technical area or vendor to resolve problems.
  
• Follows up on specific inquiries or requests to ensure user/customer satisfaction.
  
• Participates in project and quality assurance as needed.
  
• Prepares or participates in the creation and maintenance of knowledge base and end user support and training documentation.
  
• Functions as the source of escalation from all areas of the business
  
• Trains end users and new hires
  
• Ensures and drives service delivery of the IT ServiceDesk
  
• Develops and optimizes IT ServiceDesk work/support processes and procedures.
  
• Tracks incident trends and potential underlying issues
  
• Identifies inefficiencies and presents proposal for optimizations and execute implementation.
  
• Performs other duties as assigned

Knowledge and Skills

• Excellent oral and written communications skills and fluency in English
  
• Proficient knowledge of IT Service Desk functions and related support documentation
  
• High sense of responsibility
  
• Collaborative attitude with the willingness to work with global peers and crossfunctional teams toward company and department goals
  
• Ability to prioritize and work autonomously based on common goals and objectives
  
• Strong analytical and problemsolving skills to handle technical inquiries efficiently.

Basic Requirements

• High School Diploma /GED with 6 years of experience in computer information systems (CIS) Applied Science or related field OR
• Bachelors degree in computer information systems (CIS) Applied Science or related field with 2 years experience in IT ServiceDesk
  operations.
• Experience with IT service management.

Preferred Requirements / Certifications

• Experience in a GMP manufacturing environment
• CompTIA A certification
  
• Microsoft certification(s)
  
• Google IT Support Professional Certificate

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Ability to discern audible cues. No X Yes
  
• Ability to inspect or perform a task with 20/20 corrected vision visual acuity including distinguishing color. No X Yes
• Ability to stand for prolonged periods of time. 120 minutes
  
• Ability to sit for prolonged periods of time 240 minutes
  
• Ability to conduct activities using repetitive motions that include writs hands and/or fingers. No X Yes
  
• Ability to operate machinery and/or power tools. X No Yes
  
• Ability to conduct work that includes moving objects up to 33 lbs.
  
• Ability to bend push or pull reach to retrieve materials from 18 to 60 in height and use twisting motions. No X Yes

Fujifilm is committedto providing equal opportunities in hiring promotion and advancement compensation benefits and training regardless of nationality age gender sexual orientation or gender identity race ethnicity religion political creed ideology national or social origin disability veteran status etc.

If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to our HR Department .