Scheduling Coordinator
Scheduling Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With worldclass machinery backed by an experienced and responsive support team extensive parts inventory unique upgrade capabilities and a nationally accredited education and training program Stiles builds solutions around our customers needs.
We offer expertise in manufacturing a range of materials including wood plastics composites carbon fiber glass stone and nonferrous metals. Our innovative concepts new technologies and outstanding service extend to aerospace transportation alternative energy architecture and structural elements furniture retail fixtures and other industries.
Stiles is headquartered in Grand Rapids Michigan and has regional offices in High Point North Carolina; Bristol Pennsylvania; Coppell Texas; and Rancho Cucamonga California.
Interested in joining the Stiles team We offer our team members a generous benefit package an opportunity for career advancement and support in your career every step of the way!
SPECIFIC RESPONSIBILITIES:
- Work with Regional Service Manager and Team Leaders to coordinate service schedules for region including service calls demonstrations and training sessions.
- Responsible for daily scheduling and assist where needed transportation arrangements for all Stiles Service Representatives.
- Create & process or review Customer Service Reports (CSRs) for assigned region National Service & Special Projects Regions including review & approval of timesheets travel requests and receipts
- Provide support to Regional Service Manager District Team Leaders & Field Service Representatives
- Act as primary office contact for customers sales/service/customer base for the coordination of efforts regarding the sales service followup etc within the assigned region.
- Coordinate with all regions for effective and costefficient scheduling and inhouse service needs.
- Communication link between FSRs on loan to other regions and that regions Regional Service Manager.
QUALIFICATIONS
- Three years of administrative experience in fast paced office environment.
- Associates Degree preferred.
- Sales or Service experience preferred
SKILLS AND ABILITIES
- MS Office Applications
- Ability to multitask
- Adaptability to changing priorities
- Good communication skills both oral and written
- Comfortable talking to customers on the phone
- Self starter and self reliant
- Excellent problemsolving skills
- Knowledge of Salesforce or another CRM is preferred
WORK ENVIRONMENT
- Typical office Environment
Required Experience:
IC
Employment Type
Full-Time
