Case Manager II

WHY MIDPEN

At MidPen we build communities that change lives. Since 1970 we have been committed to our mission: to provide safe affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic social and economic backgrounds to live in dignity harmony and mutual respect.

We develop affordable housing provide professional property management for all our communities and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nations leading nonprofit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20000 working families seniors and people with special needs. We take pride in delivering affordable housing solutions and we invite you to join us on a journey toward social economic and racial equity.

ABOUT RESIDENT SERVICES

The Resident Services team is responsible for bringing essential support services to our residents. Our three areas (Family Services Senior Services and Health and Supportive Housing) build relationships with our residents by engaging connecting and providing services to help them maintain stable housing and achieve selfsufficiency. Our programming emphasizes longterm financial and physical health and mobility and spans financial workshops ESL classes senior wellness activities like Bingocize (BINGO and exercise! afterschool programs and a sixweek summer program for young residents. The Services team is also instrumental in ensuring food security through onsite food distributions in partnership with local organizations. Rooted in our ICARE values (Integrity Collaboration Accountability Respect and Excellence) and our Guiding Principles of Diversity Equity Inclusion and Belonging Resident Services also works closely with our residents and community partners and their fellow MidPenners including close collaboration with our Property Management team.

BENEFITS AND COMPENSATION

In 2025 MidPen was again certified as an official Great Place to Work and for good reason! In addition we offer a bestinclass benefit package that includes healthcare options (Kaiser or Sutter) dental vision life & disability insurance. We also offer a wide range of voluntary benefits; 403(b) retirement investment opportunity and annual financial literacy and retirement planning options FSA for childcare medical and commuter benefit options Employee Assistance program and pet insurance for our furry feathered and scaled friends. In addition to 14 paid company holidays which include a paid winter holiday break between Christmas and the New Year we offer 4 paid wellness days for employees to disconnect and recharge. As a learning organization we encourage professional development and career advancement and we offer up to $3000 annually $12000 lifetime maximum) for education assistance with tuition reimbursement and/or loan debt relief that includes qualified family members. And as a familyfriendly company we offer a paid time off parental leave benefit of 12 weeks in a 12month period for new or expecting parents. Check out our benefits snapshot on our careers page.

PAY RANGE

$72000 $80000 Annual Salary Pay based on applicable experience and qualifications

Property Type(s): Supportive Housing

POSITION OVERVIEW

The Case Manager II plays a vital role in engaging supportive housing residents and providing services to help them integrate and stabilize into housing and achieve selfsufficiency. The Case Manager II supports residents in supportive housing to retain housing and develop goals for enrichment stability wellness and recovery. The Case Manager II also supports mental health stability by assisting the resident in developing goals that lead to behavioral changes which reduce mental health symptoms and improve daily functioning. The Case Manager II is responsible for serving residents at highcomplexity sites based on location of the property availability of social services population needs and site dynamics. The role facilitates linkage to community resources and 3rd party contracted partners as needed for residents.

ESSENTIAL DUTIES

Program Efficacy & Efficiency

• Independently deliver onsite programming ensuring implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations
• Regularly conduct doortodoor phone email outreach and other marketing strategies to make residents aware of services offered
• Prepare and submit all necessary program documentation as required by MidPen and external agencies
• Assist in and/or provide crisis intervention and followup (including but not limited to child abuse or adult abuse reporting); appropriately implement mandated reporting policies and procedures
• Provide direct case management services including highly intensive case management for identified residents who exhibit signs of functional impairment including support to develop independent living skills
• Provide group and oneonone services to residents and support community building activities at assigned properties
• Collaboratively work with the residents to support independent living and personal and professional goals
• Educate residents about programmatic options and advocates for residents needs
• Ensure that all established HIPAA policies and procedures are maintained and strictly adhered
• In collaboration with 3rd party partners develop manage and evaluate the effectiveness of services provided
• Ensures compliance with mandated reporting policies and procedures

Partnership Management

• Familiar with Services partnership goals and selection criteria; actively engages with and promotes propertylevel partners to support these goals/criteria and communicates with supervisor where improvements may be needed
• Collaborates well with local community agencies in proximity to assigned property
• Work collaboratively with MidPen Property Management and MidPen Resident Services staff to address/ resolve property concerns or neighbor disputes and to educate propertybased team members on best practices in working with high acuity populations
• Oversee and manage programming and services offered by 3rd party partnership

Customer Service

• Continually assesses and responds to the needs of the community
• Participate in development of property service plan that is responsive to resident needs
• Communicate and execute actions based on stated and assessed needs
• Offer exemplary customer service and responsiveness to residents

Datadriven Decisionmaking

• Maintain accurate propertylevel records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis)
• Ensure timely propertylevel reporting consistent with Services policies procedures and trainings

Effective Team Building

• Participate in staff and team meetings trainings group outings and other site sponsored events
• Models leadership at all levels and a cando attitude with other team members
• Apprise direct supervisor of activities and incidents in a timely manner
• Cultivate collaborative relationships with Property Management peers and colleagues at the property level
• Performs other duties as assigned including serving on longerterm working groups/ committees within and/or outside of Services supporting special projects and/or collaborating on the development of training and new initiatives

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education knowledge skill and/or ability required.

Education and Experience

• M.S.W. or M.A. degree in psychology counseling or related field and 2 years of fulltime experience serving high needs populations (mental illness substance use cooccurring disorders) or B.A. or B.S. degree in the same fields with 3 years fulltime experience serving these populations
• Experience working with and serving people who have experienced homelessness
• Experience working with high needs or high acuity populations that have experienced trauma
• Experience using and administering multiple assessment tools and interpreting information/data derived from assessments
• Experience supporting program and service implementation and coordination
• Experience collaborating with local service providers

Knowledge Skills and Abilities

• Excellent reading writing and verbal communications skills and comfortable communicating across language barriers including using translation apps and services to navigate multiple language needs; some positions may also include proficient in Spanish Russian Korean or Vietnamese if required at a specific property bilingual requirements are determined based on resident/property population and will be applied accordingly
• Excellent judgment discretion problemsolving skills when working with residents
• Excellent relationshipbuilding active listening negotiation and conflictresolution skills with a demonstrated ability to maintain balanced professional boundaries
• Excellent attention to detail and organizational skills and demonstrated ability to work independently and consultatively as part of a team
• Familiarity with common mental health diagnoses and disorders and interventions including harm reduction motivational coaching and trauma informed practices
• Willing to learn committed to improving and staying abreast of exemplary practices in the field of social services for special needs populations
• Effectively use Outlook OneDrive Teams Zoom Salesforce Microsoft Office Suite and other technology tools to support interactions with peers and supervisor
• Satisfactorily pass required background and fingerprint checks
• Must possess a valid California Drivers License proof of current auto insurance and reliable transportation

Physical Requirements

• Frequently perform deskbased computer tasks frequently sitting
• Occasionally stand/walk reach/work above shoulders grasp lightly/fine manipulation grasp forcefully use a telephone sort/file paperwork or parts lift/carry/push/pull objects that weigh up to 15 pounds
• Rarely twist/bend/stoop/squat kneel/crawl

Working Conditions

• Must be available to work 9:00 AM 6:00 PM Monday through Friday; a minimum of one but up to two or more evening(s) until 7:00 PM and occasional weekends required
• Ability to travel between properties

This description reflects managements assignment of essential functions it does not proscribe or restrict the tasks that may be assigned.

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Consistent with its obligations under the law MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. MidPen believes that diversity and inclusion among our teammates is critical to our success and we seek to recruit develop and retain the most talented people from a diverse candidate pool.