drjobs Randall Reeds Planet Ford 635 - Automotive Service Advisor

Randall Reeds Planet Ford 635 - Automotive Service Advisor

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1 Vacancy
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Job Location drjobs

Dallas - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Randall Reeds Planet Ford 635 Automotive Service Advisor

Email A Resume Directly To: Sheena Sharapata at

Job Description

Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer servicesomeone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.

Job Responsibilities

  • Attitude is everythinggreet service department customers promptly and courteously

  • Listen to each customer and clearly articulate repair needs to techs

  • Upsell recommended/additional services using lowpressure highintegrity methods

  • Provide accurate estimates of repair/maintenance costs

  • Adherence to dealership policy on customer vehicle care and operation

  • Follow up on each repair and keep customers informed of progress

  • Sell and manage extended warranties

  • Inspect repair quality and ensure that all work is complete

  • Notify customers when vehicles are ready for pick up

  • Review and explain repairs and associated costs with customers

  • Handle minor customer concerns and complaints

  • Keep Service Manager informed of all problems and potential problems

  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

We strive for a superior customer experience and believe our Associates should have the same superior experience. We believe in building a long term relationship with each Associate offering the following benefits:

    • 401K
    • Health Insurance
    • Dental Insurance
    • Disability & Life Insurance
    • Paid holidays
    • Flexible work schedule

Randall Reeds World Class Automotive Group also offers educational and long term career assistance:

    • World Class University
    • New hire orientation
    • OJT on the job training
    • Manufacturers certification processes
    • Soft skills / work process training

Required Experience:

Unclear Seniority

Employment Type

Advisor

Company Industry

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